BD · 2 hours ago
Senior Director, Service Engineering
San Diego, CA
Full-time
Onsite
Director/Executive
$186K/yr - $334K/yr
12+ years expBD is one of the largest global medical technology companies in the world. The Senior Director, Service Engineering provides strategic leadership and operational oversight for the Service Engineering function within Global Customer Services, ensuring serviceability, readiness, and lifecycle optimization of products and solutions across all business units.
Health CareMedical DeviceTechnical Support
Responsibilities
Define and implement serviceability requirements in partnership with R&D, ensuring alignment with product development objectives
Lead problem management and continuous product improvement through structured change requests and proactive issue resolution
Guarantee diagnosability, repairability, updateability, and usability across all products and solutions
Direct the development and execution of field service strategies for new product introductions
Oversee comprehensive service lifecycle planning, including definition, creation, monitoring, and problem management processes
Ensure the accuracy and accessibility of technical documentation and knowledge bases for all service offerings
Drive lifecycle planning and monitoring for service offerings, including updates and upgrades, supported by efficient IT tools and infrastructure
Define and maintain standards for field-replaceable service parts to optimize operational efficiency
Lead update management processes, including preparation of instructions, implementation oversight, and KPI ownership
Represent Service Engineering on business unit leadership teams and in cross-functional forums, influencing strategic decisions
Champion an agile, collaborative working model and serve as a role model for the Global Customer Services Operating Model
Provide leadership to a global organization, fostering a culture of accountability, collaboration, and high performance aligned with the GCS strategy
Engage, inspire, and develop diverse leaders and teams through clear communication, coaching, and succession planning to build organizational capability and resilience
Champion employee engagement initiatives, ensuring alignment with company values and driving a positive, innovative work environment across all regions
Qualification
Required
BA or BS in Business Administration, Marketing, Engineering, Information Technology, or related field, or equivalent additional relevant experience
Minimum of 12 years of experience in medical device or equivalent
Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple projects simultaneously
Exceptional communication and interpersonal skills, both written and verbal
Ability to collaborate effectively with diverse teams, build trust, and influence others
Proficiency in Microsoft Office Suite and other relevant software applications
Travel may be required as part of this role
Expertise in serviceability engineering (diagnosability, repairability, updateability)
Lifecycle planning and cost optimization
Technical documentation and knowledge management
Advanced problem management and solution development
Innovation in service design and delivery
Intercultural awareness and effective communication
Preferred
Lean Six Sigma experience, or similar CI improvement methodologies preferred
Benefits
Valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase