ServiceSource · 17 hours ago
Program Manager-Rehabilitation-Supported Employment for Craven/Carteret Counties, NC
High Point, NC
Full-time
Onsite
Entry, Mid Level
$52K/yr - $52K/yr
2+ years expServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. The Program Manager is responsible for the coordination and daily operations of the Supported Employment Program, overseeing service delivery, staff supervision, and compliance with regulatory requirements.
Assistive TechnologyCustomer ServiceElder CareNon ProfitReal EstateService Industry
Responsibilities
Supervise assigned staff to include hiring, training, mentoring, and completing performance evaluations across a multi-county territory requiring 2-3 days per county, per month in-person travel to ensure staff responsibilities are completed accurately, timely, and in compliance with requirements of regulatory bodies, funding partners, and CARF
Lead the services at the Supported Employment program to ensure that the program is aligned with the goals of our mission and funding partners and maximizes billing utilization. Ensure that the program provides meaningful and quality services, meets participants’ needs, ensures health and safety, and reaches desired outcomes
Ensure the timely assignment of referrals, accurate management of the authorizations, and completion of monthly billing processes through State Portal systems and SetWorks
Maintain collaboration with all members of the support team and other relevant internal and external programs, resources, community partners and employers to support the success of individuals in the program
Ensure accurate and timely completion of all required documentation and planning. Maintain familiarity with all regulatory requirements, funding partners, and CARF and ensure compliance with such regulations
Review staff documentation as required. Assure that all documentation is collected and maintained to required guidelines of the funding partners and regulatory bodies
Ensure that the vocational and non-vocational needs of the individuals served are being met and monitor services being provided by assigned staff to secure that they are holistic and person-centered
Meeting regularly with team members individually and as a group to discuss challenges, brainstorm solutions, including employment strategies, behavioral and crisis interventions and and counseling techniques
Collect required outcome data and analyze to determine success of program. Conduct focus groups and satisfaction surveys with individuals served, family members, and other partners
Provide guidance and leadership in areas of program design, development and implementation
Meet with representatives of other community agencies, support coordinators, families, and significant others for the purpose of employee program planning and review
Coordinate and participate in Person-Centered Planning (PCP) process as needed and other meetings pertaining to the participant’s outcomes and support activities
Complete and/or ensure employees complete in an accurate and timely manner all intake documents, evaluation/assessment reports, progress reports, case notes, incident reports, attendance and other supporting documentation, and annual plans. Maintain up-to-date participant files in compliance with all regulatory bodies, funding partners, and CARF standards, etc
Maintain familiarity with corporate policies and procedures. Monitor employee’s compliance to organizational policies and procedures
Travel overnight for staff oversight, stakeholder meetings and conferences
Perform other responsibilities as assigned
Qualification
Required
Bachelor's Degree in Human Services, Education, Marketing, or another related field required. One (1) year of related experience can be substituted for one year of education
Two (2) years experience providing staff supervision and/or mentoring required
Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR)
Strategic leader with the ability to take initiative, develop new techniques to ensure positive outcomes, and inspire their team members to do their best everyday
A well-organized and self-directed team player
An excellent communicator and presenter
Strong community engagement and collaboration skills and knowledge of community resources
Solution-oriented mindset and conflict-resolution skills
Supervisory and management skills and experience in an organization providing services to adults with disabilities
Knowledge of behavior intervention principles
Computer knowledge and experience leading to proficiency in software packages, presentation programs, and spreadsheet operations is required
Strong interpersonal skills and the ability to communicate verbally and in writing. Ability to relate to people at all levels of an organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to write professional reports and correspondence
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to pass a criminal background check and drug screening as required
Preferred
Three (3) years experience working with people with disabilities in a supported employment setting preferred
Experience providing management, supervision, and/or mentoring of supported employment staff preferred
Experience conducting community outreach and building partnerships with community organizations and employers preferred
Mastery in State Vocational Rehabilitation and Medicaid guidelines related to Supported Employment
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
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