ServiceChannel · 2 hours ago
Applied AI Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $224K/yr
10+ years expServiceChannel is the leading cloud-based service automation platform for facilities management, focused on simplifying operations and delivering exceptional customer experiences through innovation and technology. The AI/ML Architect will lead the design and implementation of enterprise-scale AI, ML, and GenAI solutions, collaborating with cross-functional teams to enhance the platform and customer experience.
EnterpriseFacility ManagementInformation ServicesInternetSaaS
Responsibilities
Architect AI Solutions within ServiceChannel products: Design and lead the development of scalable AI/ML/GenAI-enabled product enhancements aligned with business goals and technical requirements
Collaboration and Execution: Work hand-in-hand with Product, Engineering, Data and Devops teams to ensure seamless integration of AI into existing platform capabilities
Strategic Leadership: Define the vision, roadmap, and governance for AI initiatives, including platform selection, tooling, and best practices
Innovation & Evaluation: Stay ahead of emerging trends in AI/ML and GenAI; conduct technical assessments, feasibility studies, and POCs to rapidly test and validate new capabilities
Operational Excellence: Establish and scale MLOps pipelines to support experimentation, model training, deployment, and monitoring in production environments
Data Collaboration: Partner with data engineering and cloud teams to build robust data pipelines and infrastructure for AI workloads
Responsible AI: Champion ethical AI practices by embedding fairness, transparency, explainability, and compliance into the AI lifecycle
Mentorship & Enablement: Guide and mentor technical teams on AI architecture, model operationalization, and real-world scalability
Qualification
Required
Bachelor's or master's degree in computer science, Data Science, Artificial Intelligence, Engineering, or a related field; PhD preferred
10+ years of experience in technology roles, with at least 3 years focused on AI/ML architecture or enterprise-scale system design
Demonstrated success in architecting and deploying production-ready AI/ML solutions at scale within complex, data-rich enterprise SaaS products
Deep understanding of machine learning, deep learning, and generative AI technologies and frameworks (e.g., TensorFlow, PyTorch, Hugging Face, LangChain)
Strong knowledge of MLOps practices and tools (e.g., MLflow, Kubeflow, SageMaker, Vertex AI)
Familiarity with retrieval-augmented generation (RAG), vector databases, fine-tuning of pre-trained models, and building voice or AI agents (e.g. protocols such as MCP)
Strong proficiency with cloud platforms (Azure - preferred, AWS or GCP) and data infrastructure
Excellent communication and leadership skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
Preferred
PhD preferred
Azure - preferred, AWS or GCP
Benefits
Medical, dental, vision, life and LTD insurance
HSA
401(k) retirement plan
Bonus
Company
ServiceChannel
ServiceChannel is the cloud-based service automation platform for facility maintenance and repair services.
201-500 employees
H1B Sponsorship
ServiceChannel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$114.5MKey Investors
AccelSJF VenturesJeffrey Finkle
2021-07-12Acquired
2017-05-02Series B· $54M
2015-01-20Series Unknown· $31M
Leadership Team
Alex Aleshinskiy
Sr. Director of Engineering
Bashir Abdallah
Chief Product Officer
Recent News
Company data provided by crunchbase