Spectrum · 4 hours ago
Business Analyst Comm Desk | Operations Continuity/DEAP Analyst
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expSpectrum is a leading provider of communication and entertainment products across the U.S., and they are seeking a Business Analyst for their Communications Desk team. This role involves analyzing business operations, recommending solutions, and managing operational aspects of disaster event management to enhance customer service and organizational goals.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Compiling, analyzing, interpreting, and presenting data, both written and verbally, related to current and future operation
Creating Executive-level reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
Managing day-to-day operational aspects of disaster event management to ensure successful implementation of project tasks and customer treatments including time-sensitive and critical deployment strategies
Creating and maintaining Business Continuity and Incident Response plans, directing work efforts, reviewing integrated project timelines, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate
Recommending use of new technology or existing technology alternatives to solve problems or make improvements
Assisting in business process redesign and documentation as needed for new technology and process related to the Disaster Events Action Plan program
Qualification
Required
Experience: Business analysis or related experience: 2 years or more
Education: Bachelor's degree in business or related field
Skills: Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc
Skills: Procedural documentation and project implementation
Skills: Demonstrated customer service and peer-to-peer leadership
Skills: Excellent executive-level presentation
Abilities: Quickly identify business problems & opportunities; prioritize & organize effectively
Abilities: Analyze & interpret data
Abilities: Communicate clearly both orally and in writing
Abilities: Utilize critical thinking to make decisions and solve problems while working under pressure
Abilities: Demonstrated technical concept writing and draft process documentation
Schedule: Four in-office days weekly
Schedule: Flexible schedule and ability to remain available 24 hours, 7 days a week to resolve any issues that may occur
Schedule: May be required to work outside of normal business hours as part of on-call rotation and scheduled coverage
Benefits
Comprehensive pay and benefits package
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
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