Nobel Biocare · 2 days ago
Customer Support Representative
Mahwah, NJ
Full-time
Onsite
Entry Level
$28.60/hr - $32/hr
2+ years expNobel Biocare is a company that provides dental products and services. They are seeking a Customer Support Representative to assist customers and internal departments with product support, ensuring accurate information and a high level of customer service.
DentalHealth DiagnosticsManufacturing
Responsibilities
Speak directly with Dental Professionals about products and services offered
Ensures that appropriate customer information is current and accurate
Asking follow up questions to customers to ensure accuracy
Document product complaints in accordance with company guidelines for FDA Regulations
Work with the sales team and customers to analyze problems and provide thoughtful, workable solutions to each issues
Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers
Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience
Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc
Maintain call volume and call quality as indicated by specific department metrics
Perform other duties as assigned
Qualification
Required
Knowledge of Microsoft Office (Excel is primary focus), SAP, Microsoft Dynamics (CRM) and other data entry applications
Typing speed of 30 wpm
Dental Knowledge
Dental technology, chair-side surgical, dental technician, laboratory technician, clinical or patient coordinator and/or restorative practice experience
Preferred
2 years experience in customer service in a manufacturing environment
2 years of college or equivalent experience
Dental Prosthetic and Dental Implant product knowledge
Knowledge of exocad, 3shape or DTX
Knowledge of full arch and photogrammetry
Knowledge of SprintRay 3D Printing
Benefits
Annual performance bonus
Medical/dental/vision benefits
401K match
Company
Nobel Biocare
Nobel Biocare is a company that manufactures dental implants and CAD/CAM-based individualized prosthetics. It is a sub-organization of Danaher.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-09-15Acquired
Leadership Team
Ashley Keim, MA
Senior Human Resources Business Partner, Commercial Team
Dulce Ortega, MSW
Sr. HR Business Partner
Recent News
2025-10-25
Company data provided by crunchbase