Aksa Power Generation USA · 4 hours ago
IT Support Specialist
Washington, DC
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
4+ years expAksa Power Generation USA is a leading eDiscovery technology and consulting firm headquartered in Washington, DC, seeking an IT Support Specialist in the eDiscovery space. The role involves providing technical support, managing IT issues, collaborating with teams, and ensuring compliance with security protocols.
ConstructionManufacturingOil and GasWholesale
Responsibilities
Triage, manage, and escalate issues via internal IT ticketing systems
Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors
Install, configure, and maintain computer systems and software applications
Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls
Collaborate with cross-functional teams to develop and implement IT solutions
Assist with system audits and ensure compliance with security protocols and ISO 270001 certification
Assist in the planning and execution of IT projects
Create and maintain documentation of IT systems and procedures
Execute monthly OS and application patching and maintain vulnerability reporting and detection system
Additional duties assigned by management
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required
Minimum of 4 years of experience in IT support or a similar role
Strong knowledge of Windows and Linux operating systems
Proficiency in networking concepts and protocols
Experience administering Active Directory and user account permissions
Experience with server administration and virtualization technologies (i.e., VMware, Hyper-V, Horizon)
Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers
Experience with Microsoft 365, including setup, configuration, and troubleshooting
Familiarity with storage systems and their administration (i.e. Nimble, TrueNAS)
Proficiency in utilizing ERD tools for vulnerability management and security monitoring
Experience with RMM tools and scripting/automation
Ability to communicate effectively and tactfully both verbally and in written format
Ability to work extended hours when necessary to ensure client deadlines are met
Ability to demonstrate superior organizational skills with acute attention to detail
Ability to work effectively under pressure in time sensitive situations
Ability to work well in a team environment, as well as independently
Ability to prioritize multiple projects with similar deadlines
Ability to troubleshoot and communicate results to a team
Ability to identify IT needs and work to scope, receive approval and execute independently. (self-starter)
Preferred
Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent
Experience with scripting or programming languages (i.e., Python, PowerShell, JavaScript)
Working knowledge of 270001
Experience with eDiscovery infrastructure support (i.e. Relativity, Nuix)
Benefits
Competitive benefits
Work schedule flexibility
Coordinate various company activities throughout the year
Company
Aksa Power Generation USA
As a global leader in the standby power systems industry Aksa Power Generation has brought our manufacturing strengths to America in order to be the high quality and competitive price leader within our market segment.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase