First American Financial Group, Inc. · 6 hours ago
Sr. Default Loan Servicing Specialist (remote)
United States
Full-time
Remote
Senior Level
7+ years expFirst American Financial Corporation is a leading entity in the mortgage servicing industry, focused on providing superior technology and personalized service. The Sr. Default Loan Servicing Specialist is responsible for servicing mortgage accounts and ensuring compliance with state and federal laws during default proceedings, while managing various parties involved in the process.
Customer ServiceFinancial ServicesLending
Responsibilities
Service mortgage accounts to ensure a variety of foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines
Order, review and maintain loan documents to include signing of documents needed to proceed within the default processes
Conduct a complete review of files to ensure all default timeframes have been met
Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with default
Monitor vendor performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the default process
Audit accounts for expense compliance and ensures proper application to system of record
Performs required research on any loan with questionable items such as the application of payments, proper notification, and any other situation that may arise
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Manage exception reporting used as key controls for minimizing risk
Qualification
Required
High School diploma or equivalent
7+ years of directly related experience
Strong knowledge of fundamental concepts, practices and procedures of particular function/department/field
Excellent verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
GSE and Government experience
MSP, BITB, and LoanSphere experience
Knowledge of advanced computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience
Preferred
Some college preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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