SERVPRO Team Gutierrez · 9 hours ago
Project Coordinator
Rockville, MD
Full-time
Onsite
Entry Level
$24/hr - $30/hr
2+ years expSERVPRO Team Gutierrez is a franchise dedicated to helping people recover from fire and water damage. They are seeking a Project Coordinator who will manage the claims process for commercial and residential properties, ensuring exceptional customer service and efficient project management.
Construction
Responsibilities
Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work
Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders
Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins
Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms
Maintain awareness of company-specific project cycle times for each phase
Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms
Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact
Monitor all purchase orders, including subcontractor invoices, and track material receipts
Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages
Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules
Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions
Review and communicate job management reports with the team
Perform file closeouts, ensuring accurate dates, checking margins, and conducting accuracy and completeness audits
Handle general administrative tasks as required, such as preparing reports, correspondence, document copying and filing, data entry, and spreadsheets
Various other tasks as assigned
Qualification
Required
2+ year(s) of experience in a customer service, administrative or clerical role
Experience with project management, job file processes and quality assurance
Restoration/Construction industry experience a plus
Strong communication skills, both written and verbal
Exceptional interpersonal and customer service abilities
Outstanding organizational skills with keen attention to detail
Proven time management expertise, consistently meeting deadlines
Solid analytical and problem-solving capabilities
Effective task prioritization and delegation skills
Adaptable in high-paced and occasionally stressful environments
Proficiency in Microsoft Office Suite or related software
Ability to learn new software
Minimum of HSD/GED
Ability to successfully complete a background check subject to applicable law
Benefits
Life Insurance
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
SERVPRO Team Gutierrez
Serving the DMV region including Rockville, Olney, Silver Spring North as well as Laurel, Beltsville & Greenbelt in Prince George's Co.
Founded in 1967Rockville, Maryland, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase