Neueda · 2 days ago
Client Delivery Manager (North America)
New York, United States
Full-time
Hybrid
Senior Level
5+ years expNeueda is a leading provider of technical and professional learning solutions for various organizations. The Client Delivery Manager will oversee the end-to-end delivery of complex learning and development programs, manage client relationships, and ensure successful execution of initiatives across North America.
Professional Training and Coaching
Responsibilities
Coordinate and oversee end-to-end delivery of instructor-led, digital, and blended training programs for global clients, ensuring smooth execution and alignment with scope, quality standards, and client expectations. Provide onsite delivery enablement as required to ensure successful program outcomes
Execute and manage large-scale, multi-cohort programs—including graduate and early career development initiatives—from planning through delivery and evaluation, with onsite support as needed
Act as the day-to-day support contact for enterprise clients, building strong relationships and helping resolve delivery issues quickly and effectively
Collaborate closely with the VP of Business Development North America to understand client needs, provide delivery insights, and help anticipate or prevent potential delivery challenges
Coordinate work across design teams, content developers, instructors, and operations to prepare programs for launch and ensure delivery readiness
Support the Head of Delivery in mentoring team members and fostering a culture of continuous improvement and accountability
Support governance processes by maintaining schedules, RAID logs, KPIs, and reporting dashboards to ensure accurate visibility of program status
Monitor program health, identify risks early, and implement mitigation strategies to ensure successful outcomes
Assist with managing program budgets, forecasting, resource allocation, and vendor coordination to maintain profitability and operational efficiency
Review delivery processes and support the identification of opportunities to streamline workflows, improve reporting accuracy, and enhance the overall client experience
Qualification
Required
5+ years of experience delivering programs, projects, or operational initiatives – ensuring initiatives meet quality standards, strengthen client relationships, and support organisational goals within corporate learning, consulting, or technology-led environments
Strong grounding in risk and issue management, including RAID logs, escalating challenges appropriately, and supporting structured stakeholder reporting
Proven experience managing complex, multi-phase programs, including talent development or graduate/early-career programs
Confident, professional communicator with strong client-facing and relationship-building skills, able to support day-to-day delivery interactions and manage expectations effectively
Strong organizational ability with experience managing multiple concurrent programs in a fast-moving environment
Proficiency with Microsoft 365 and project tracking tools (e.g., Excel, Jira or similar)
Experience supporting budget management, including tracking spend, updating forecasts, and assisting with resource planning
Proven experience working with global, cross-functional teams, coordinating across time zones and supporting seamless communication and handovers
Experience of building and managing a support team – technical services and/or software solutions to blue-chip companies, preferably global banks
Benefits
Competitive salary and benefits package.
Opportunity for career growth in a fast-expanding organization.
Professional development support and exposure to high-impact global programs.
A collaborative, supportive, and mission-driven team culture.
Company
Neueda
Neueda helps organizations unlock the potential of their people and leadership teams through a winning combination of training, coaching and mentoring.
Founded in 2002Belfast
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase