Seattle Children's · 4 hours ago
Service Delivery Manager-1
Seattle, WA
Full-time
Onsite
Senior Level
$143K/yr - $214K/yr
5+ years expSeattle Children's is a leading pediatric hospital dedicated to providing exceptional care and advancing pediatric research. The Service Delivery Manager will oversee vendor performance, ensure adherence to service level agreements, and act as a liaison between internal teams and vendors to guarantee high-quality service delivery in IT operations.
BiotechnologyHealth CareHospitalHospitality
Responsibilities
Provides review and direction for vendor activities, ensuring that the vendor's performance against agreed-upon service levels agreements (SLAs) and quality metrics meet expectations
Monitors the day-to-day vendor operations and delivery, examining measured results for problem determination, root cause analyses and works with vendor on continuous improvement
Tracks and ensures appropriate actions are taken to correct failed activities, functions or processes
Acts as a key liaison between internal and vendor teams
Ensures that incident management and responses are followed appropriately and that a high degree of visibility into issue investigation and resolution occurs during the incident
Monitors progress against project deliverables being delivered through exclusively the vendor or in combination of vendor and other parties representing Seattle Children's
Collaborates with vendor technical teams to ensure services align with agreements, while proactively addressing risks and constantly improving processes
Qualification
Required
Bachelor's degree in IT, Business Administration, related field, or equivalent experience
Minimum of 5 years of experience in service delivery management, vendor management or equivalent experience
5 years experience and knowledge of project management practices, including project planning and risk/issue analysis/management
Strong technical background with in-depth knowledge of IT infrastructure domains such as networking, server virtualization, cloud computing, and storage
Preferred
Experience with IT service management (ITSM) frameworks, such as ITIL
Benefits
Medical, dental, and vision plans
403(b)
Life insurance
Paid time off
Tuition reimbursement
And more
Company
Seattle Children's
Hope. Care. Cure. These three simple words capture what we are here to do.
10001+ employees
H1B Sponsorship
Seattle Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (29)
2023 (34)
2022 (41)
2021 (20)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.72MKey Investors
Fund for Science and TechnologyScaleReadyHyundai Hope On Wheels
2025-08-27Grant
2025-01-08Grant· $0.12M
2024-08-28Grant· $0.4M
Leadership Team
Eric Althoff
Director Of Business Development - Seattle Children's Therapeutics
Howard Jeffries
Senior Medical Director, Strategy & Regional Network
Recent News
2025-10-30
2025-10-18
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