CRASH DATA GROUP INC · 1 day ago
Customer Support Specialist
Bothell, WA
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expCrash Data Group provides crash data retrieval tools and software for various professionals across North America. They are seeking a Customer Support Specialist to handle inbound inquiries, assist with order fulfillment, and maintain high standards of customer service and accuracy.
Motor Vehicle Manufacturing
Responsibilities
Answer inbound phone and email inquiries regarding products, orders, and general questions
Provide clear, professional support to customers across B2B, B2C, and public-sector environments
Assist customers with basic product and ordering questions and route more complex inquiries as needed
Maintain a high standard of responsiveness, accuracy, and customer service
Respond to inbound sales inquiries and assist with preparing customer quotes
Consistently follow up on open opportunities and contribute to quarterly revenue and growth targets
Maintain professionalism and consistency in all customer-facing communication
Process purchase orders and online orders through Shopify
Enter and maintain customer, order, and sales data in Salesforce and Shopify
Fulfill hardware and software orders, including printing labels, packing shipments, and preparing outbound orders
Assist with receiving and checking in inventory from vendors
Help maintain organized inventory records and support stock tracking
Work with shipping tools such as ShipRush (training provided)
Qualification
Required
1+ years of experience in customer support or operational roles with direct customer interaction
Experience working with CRMs or order systems (Salesforce and/or Shopify preferred)
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-moving, small-team environment
Preferred
Experience supporting government, insurance, legal, or professional clients
Familiarity with fulfillment or inventory workflows
Experience with G Suite (Docs, Sheets, Gmail)
Benefits
Stable weekday schedule (no nights or weekends)
Small-team environment with visibility and impact
Variety in daily work and opportunities to grow
Company
CRASH DATA GROUP INC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase