Pitney Bowes · 4 hours ago
Account Support Associate
Wisconsin, United States
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrPitney Bowes is a company dedicated to doing the right thing the right way, and they are seeking an Account Support Associate to interact with clients and resolve complex billing issues. The role involves collaborating with clients and sales, identifying customer needs, and providing recommendations to enhance service and product use.
AnalyticsCRMDocument ManagementE-CommerceFinancial ServicesHardwareInformation TechnologyPredictive AnalyticsShippingSoftware
Responsibilities
Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
Collaborate with other departments to solve client issues
Find root cause to prevent repeat issues
Collect on accounts where appropriate
Help drive PB revenue by identifying customer needs and providing recommendations to clients on service/product use where appropriate
Qualification
Required
Strong analytical and organizational skills
Highly organized with ability to multitask and manage change
Demonstrated ability to manage your workday with little guidance
Strong verbal and written communication skills for discussing topics with clients with great attention to detail
Active listening skills to determine customer needs and a best course of action
Ability to be patient and friendly with all types of customers
Flexibility and adaptability to work in a fast-paced environment
Familiarity with computers and telephone etiquette
Ability to troubleshoot issues and provide clear and concise directions to customers
High School diploma or equivalent
A strong working knowledge of Customer Relationship Management (CRM) tools
Benefits
Comprehensive benefits globally (PB Live Well)
Company
Pitney Bowes
Pitney Bowes is a global technology company that powers physical and digital transactions that drive commerce.
Founded in 1920
10001+ employees
H1B Sponsorship
Pitney Bowes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (29)
2023 (33)
2022 (42)
2021 (30)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$200M2025-08-05Post Ipo Debt· $200M
2013-10-04Debt Financing
1978-01-13IPO
Leadership Team
Marc Lautenbach
President & CEO
Steven Green
VP Finance & CAO
Recent News
The Philadelphia Inquirer
2025-12-06
2025-11-21
Company data provided by crunchbase