Rigil · 6 hours ago
Telecommunications Specialist
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
5+ years expRigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. The Telecommunications Specialist will resolve customer complaints, coordinate work for other specialists, and manage installation and maintenance of communication systems.
ConsultingInformation ServicesInformation Technology
Responsibilities
Resolve customer complaints and escalations
Make recommendations to improve customer service
Provide weekly activity reports on overall work performed
Able to coordinate work for another Telecom Specialist Telecommunications
Mechanic IV must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW
Coordinates the installation of telephone and network positions; works on inside and outside Telecom and Network infrastructure cable plant; assists Telecommunications Mechanic II as requested; installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice communications systems including paging, alarm, analog and digital communications equipment; runs cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits
Perform onsite, in person, walk-throughs of work areas to determine if additional resources or requirements are needed to fulfill customer experience
Occasionally, required to perform after-hours maintenance work or escort other vendors/contractors requiring access to sensitive telecom areas
Under close supervision, manages and updates local work order tracking system, briefs Federal Staff on an Ad hoc basis about project concerns
Qualification
Required
Must be a high school graduate or equivalent
Must have at least five years' experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc
Four years' experience handling customer calls and interactions
Preferred
Experience at MMAC/FAA is preferred
Company
Rigil
Better tech. We are committed to being the best technology company that delivers meaningful solutions to our government customers.
51-200 employees
H1B Sponsorship
Rigil has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (1)
2021 (4)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Pankaj Sharma
CEO/COO and Co-founder
Rakhi Sharma
Founder, President, and CEO, Rigil
Company data provided by crunchbase