Microsoft · 7 hours ago
Technical Support Engineering IC4
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $170K/yr
3+ years expMicrosoft is a global technology leader focused on empowering customers through innovative solutions. The Senior Technical Support Engineer will own and resolve complex customer technical issues while collaborating across teams and contributing to product improvements.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Availability to work 6AM- 3PM EST shift Mon- Fri with occasional work on weekends and holidays based on business needs
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Preferred
Microsoft Technology Certifications
Experience working with Azure software defined networking technologies
Experience with networking concepts including VPN, DNS, IP addressing, Routing (such as BGP or OSPF), load balancing, CDN, etc
Hands on experience in three or more of the following: Virtual Networks, Virtual Private Networks (VPN), ExpressRoute (MPLS), Network Virtual Appliance (NVA), Virtual WAN, Application Gateway, Web Application Firewall (WAF), DNS, Private Link, Private Endpoint, or Azure Peering Service
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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