DANE, LLC · 4 hours ago
Technical Support Specialist
Chantilly, VA
Full-time
Onsite
Entry Level
1+ years expDANE, LLC is committed to supporting its employees and fostering a positive work environment. They are seeking a Technical Support Specialist to provide Account Management Services for the Department of State, including account oversight and tier 1 technical support for mobile and laptop devices.
ConsultingInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test, and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management processes
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting, diagnosis, and repair for laptop and mobile devices
Qualification
Required
Associate's Degree or Equivalent Experience
Minimum 1 - 3 years of relevant experience
Must hold Active DoD Secret Clearance or higher
Strong customer service and communication skills (both written and verbal)
Excellent interpersonal skills, especially the ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets
Experience providing Tiers 1 and 2 technical support for hardware and software
Excellent attention to detail
Strong working knowledge of computer terms
Customer service operations experience
1-3 years of related experience
Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc
Preferred
One or more industry standard certifications- A+, Security+, Network+; etc
Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
Experience providing Tech support to the Department of State IT Mart locations is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Tuition assistance
Vision insurance
Wellness resources
Company
DANE, LLC
DANE, LLC is an information technology and services company based out of DANE, LLC, CHANTILLY, Virginia, United States.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-05-06
2025-04-15
Business News Americas
2025-04-04
Company data provided by crunchbase