AMEX Healthcare · 4 hours ago
Technical Product Manager - Agentic Partner Membership Experiences
New York, NY
Full-time
Hybrid
Mid Level
$104K/yr - $175K/yr
4+ years expAmerican Express is a company with a long history of innovation and a commitment to customer service. They are seeking a Technical Product Manager to help develop consumer-facing Model Context Protocol servers that enable agentic Membership experiences for Card Members within AI/LLM partner channels. This role involves collaboration with engineering teams, internal stakeholders, and business development teams to ensure the reliability and security of consumer-facing products.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Partner deeply with engineering teams to understand and develop a perspective on how to apply emerging technologies (e.g., Model Context Protocol, Agent-to-Agent Protocol) to create Membership experiences within consumer LLM platforms for Amex Card Members
Work with engineering and internal business teams to determine the scope of the Amex MCP servers (e.g., read-only contexts vs. write actions, synchronous vs. asynchronous context, streaming vs. snapshot)
Partner with internal business and platform teams to catalogue, permission, and prepare assets and capabilities for use within LLMs by defining tool schemas, metadata, access controls, and lifecycle rules (i.e., versioning, deprecation)
Balance the needs of customers, internal stakeholders, leadership, and partners to define product features, user stories, evaluation criteria, user experience, roadmap, and backlog
Collaborate with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles to ensure American Express assets and data are surfaced in a compliant and responsible way
Partner with engineering teams to define product requirements for auditability and traceability of context usage, and for abuse prevention and rate limiting
Evaluate LLM-based experiences that use Amex’s proprietary assets to ensure accuracy, appropriate orchestration, and adherence to guardrails
Define and monitor metrics around adoption, usage, retention, error rates, latency, integration failures, etc. for the MCP servers and the enabled agentic Membership experiences
Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners
Serve as the internal MCP subject matter expert, clearly articulating MCP concepts, design decisions, and trade-offs to senior leadership and cross-functional stakeholders to drive alignment and informed decision-making
Drive the design and evolution of MCP servers at Amex to support multiple concurrent use cases at scale, balancing flexibility with standardization and operational reliability
Qualification
Required
Passion for technology with a clear customer focus; strong communication skills and the ability to provide clarity and direction across teams
4+ years' experience in technical product development/management or software engineering in AI, or partner-enabled Membership experiences
Deep understanding of AI concepts (e.g. transformer models, grounding, reasoning, agents, etc.)
Strong working knowledge of technologies relevant to building third-party integrations such as OAuth and Software Development Kits (SDKs)
Enthusiasm for exceptional products and services; deep customer empathy, familiarity with customer research methods, keen product intuition, and ability to articulate product functionality
Builds relationships quickly; secures buy-in and influences key stakeholders
Recognizes issues quickly and drives resolution through creative, efficient problem-solving
Curious and entrepreneurial; learns how things work to make connections and find opportunities; moves fluidly between strategy and detail
Creative within a highly regulated financial-services environment
Team player, comfortable with ambiguity, and highly organized
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase