Pearl Hawaii Federal Credit Union · 3 hours ago
Branch Manager - Airport Branch
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$60K/yr - $84K/yr
5+ years expPearl Hawaii Federal Credit Union is seeking a Branch Manager for their Airport Branch. This position is responsible for managing branch operations, growing membership, and supervising staff to ensure excellent member service.
BankingFinancial ServicesLife InsuranceWealth Management
Responsibilities
Responsible for developing, achieving, monitoring and coaching of branch specific goals as it relates to company strategic goals and initiatives
Provides direct supervision and leadership to employees and ensures that the day to day operations are run efficiently and with excellence
Provides appropriate direction and support to ensure branch personnel provide consistent delivery of superior member service to strengthen existing member relationships and develop new membership
Provide direction and leadership to employees to help assure that each is performing assigned duties and responsibilities in accordance with their respective position descriptions to include providing training, guidance, coaching and motivation to employees when necessary
Acts with authority to execute and oversee all aspects of applicable branch lending services including but not limited to the Loan Interview process, the creation and submission of loan applications, approval of all loans within established lending limits and referring those in excess of authority to the Management Committee
Plans, schedules and coordinates the flow of work and manpower in the branch to ensure effective service with the most efficient and economical use of personnel, facilities, equipment, supplies and systems. Authorizes temporary shifts of personnel when an employee shortage develops within the department
Prepares and conducts annual performance appraisals and ongoing coaching for all employees under his/her supervision in a timely manner; provides recommendations for promotions
Assures appropriate and adequate training and development of all department personnel as well as provide constant feedback in order for staff to be able to consistently ascertain their performance and service goals
Responsible for the safety of personnel and the proper housekeeping and maintenance of work area, desks, equipment, etc. in the Member Services Department
Provides appropriate level of policy and system exception (ex. overrides, fee reversals, check hold, etc.)
Evaluates, interprets and enforces existing policies and procedures and recommends changes when necessary
Signs checks, drafts, and other instruments for disbursement within his/her authority; acts as custodian of branch cash, monetary instruments, valuable papers and other assets of the credit union’s Main Office
Requires receiving and dispersing verified amounts of cash and monetary instruments according to accepted procedures
Maintains appropriate department records of office supplies, equipment and furniture and reviews all request for such items as may be required
Ensures the proper maintenance of the credit union’s office premise and the existence of adequate security and safety measures
Coordinates with the Supervisory Committee, Examiners and Auditors and assures that needed information and materials regarding the Operations Department functions are available for their inspection
Completes all required branch audits as defined by Credit Union policy in a timely manner
Assists with the response to and/or distribution of mailed correspondence received by the branch
Implements PHFCU marketing promotion and programs as directed
Ensures that the department and lobby areas are clean and neat; mandatory notices are regularly updated and properly posted and promotional materials in the racks are in good condition and well stocked
Reviews and approves staff timesheets in a timely manner
Serves as a Notary Public for the Credit Union
Qualification
Required
4-year degree from an accredited university, preferably in business
A total of five or more years of experience as a loan officer and/or in the operational area in a financial institution, preferably in a supervisory role
Two years of supervisory or managerial experience
Possesses the professional skills appropriate for the job title
Able to work both independently and collaboratively with others and foster a team environment
Able to handle all confidential matters professionally, including ensuring the privacy of our member's account information
Possesses organization and planning skills
Excellent problem solving skills
Excellent written and verbal communication skills
Knowledge of principles and practices of financial institutions with an emphasis on depository and branch related products
Able to work in an agile and fast-paced environment
Possesses good presentation skills
Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position
Preferred
Sales experience
Commercial and Mortgage Lending experience
Two years of supervisory or managerial experience desirable
Company
Pearl Hawaii Federal Credit Union
Pearl Hawaii Federal Credit Union offers financial solutions, wealth management advice, credit cards, insurance, loans and banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Terada
President/CEO
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