Bank OZK · 10 hours ago
Loan Operations Assistant Manager
Ozark, AR
Full-time
Onsite
Mid, Senior Level
2+ years expBank OZK is a nationally recognized leader in financial services with over 120 years of experience. The Loan Operations Assistant Manager is responsible for supervising the Loan Administration staff, ensuring day-to-day operations align with established policies, and performing quality assurance analysis of post-closing review activities.
BankingFinanceFinancial Services
Responsibilities
Supervises Loan Administration staff
Directs supervisory functions of Loan Administration staff, including: Performance Measurement; Discipline; Promotion & salary recommendation; Hiring and termination in coordination with Human Resources; Scheduling; and Assigning and reviewing work
Directs day-to-day operations of the assigned Loan Administration group to ensure processing is handled according to established policies and procedures
Performs quality assurance monitoring of post-closing review activities
Tracks assigned Loan Administration work group statistics and prepares and maintains executive management reporting
Creates and nurtures effective work relationships with supervised staff in order to motivate, coach, and retain staff
Directs staff in effective customer service communication standards and processes
Works on cross-functional teams
Evaluates process improvement ideas and provide input on whether to pursue implementation of ideas
Occasionally travels as required for business functions supported by the Loan Administration staff
Works extended hours during the week and on weekends as necessary
Oversees and coaches staff in handling general customer complaints
Resolves complex and/or sensitive customer complaints
Works directly with Audit and Compliance teams to ensure compliance with policies and procedures
Regularly exercises discretion and judgment in the performance of essential job functions
Maintains good punctuality and attendance to work
Follows Bank policy, procedures, and guidelines
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year of work experience in Loan Administration/banking support environment or related experience required
Minimum of three (3) years of experience working with Microsoft Office required
Knowledge of core banking systems
Knowledge of imaging systems
Ability to communicate effectively both verbally and in writing, including telephone skills
Ability to demonstrate excellent customer service skills
Ability to demonstrate effective problem-solving skills
Ability to work independently without close supervision
Ability to manage multiple tasks at one time
Ability to develop and motivate staff to achieve team goals
Ability to develop, interpret, and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy
Ability to work well in a fast-paced environment with exacting deadlines
Ability to work closely with vendor's staff and contribute to positive vendor relationships
Ability to provide technical support to staff and internal customers
Ability to define key reports for use by Loan Administration team
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook
Preferred
Minimum of two (2) years of experience in a management/supervisory role preferred
Minimum of three (3) years of work experience in loan administration processes including issue resolution preferred
Minimum of three (3) three years of experience working with core banking software (e.g. Fiserv Premier) and the applicable interfaces to a core banking software platform preferred
Benefits
Generous PTO
401(k) matching
Health, dental, vision (and pet!) insurance
Special perks and discounts
Company
Bank OZK
Bank OZK provides banking services including savings account, loans, debit, and agricultural lending.
1001-5000 employees
H1B Sponsorship
Bank OZK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (13)
2023 (10)
2022 (21)
2021 (14)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-07-17IPO
Leadership Team
Eric Munson
Senior Vice President, government and institutional banking
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