GreenSlate · 9 hours ago
Technical Account Manager
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expGreenSlate is the fastest-growing provider of technology and business solutions for media productions. They are seeking a Technical Account Manager to support VIP clients with exceptional service, ensuring users have the necessary information and tools for the company's software while promoting GreenSlate's green initiatives.
CRMHuman ResourcesInformation TechnologySoftware
Responsibilities
Work in the Technical Account Management Hubspot pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service
Assist dedicated VIP client Slack channels
Transfer/escalate issues to other team members as needed
Assist with new client onboarding meetings and training as needed
Lead weekly payroll and crew member webinars
Assist with onsite crew member support as needed
Assist with UAT testing of new software releases as needed
Utilize Hubspot help-desk software to log tickets and resolutions
Submit software development requests and bugs to development on behalf of users
Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious
Qualification
Required
Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
Customer service experience
Passion for technology, the environment, and going green!
The ability to deal with high volumes and work under pressure
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Excellent listening and communication skills
Focused and detail-oriented
Advanced knowledge of digital payroll management solutions
Previous payroll experience
Proficient knowledge of union/non-union payroll and grossing
Advanced knowledge of the complete flow of payroll from beginning to end
Preferred
Knowledge of production accounting basics is a plus!
Benefits
Matching 401(k)
Employee Assistance Program/mental health support
Accident insurance
Wellness discounts and perks through the Holisticly platform
Company
GreenSlate
GreenSlate is a cloud-based accounting and payroll software platform for the entertainment industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Francisco PartnersVeronis Suhler Stevenson
2023-02-10Private Equity
2018-10-22Private Equity
Leadership Team
John Finn
CEO - Founder
Andrew Lundgren
Chief Technology Officer
Recent News
Morningstar.com
2025-09-17
The Hollywood Reporter
2025-06-11
2023-02-13
Company data provided by crunchbase