Phoebe Putney Health System · 6 hours ago
Helpdesk Analyst I
Albany, GA
Full-time
Onsite
Entry Level
1+ years expPhoebe Putney Health System is seeking a Help Desk Analyst I to provide quality frontline support with a high degree of customer satisfaction. The role involves coordinating and executing Information Systems Help Desk functions and providing technical assistance to end users.
Emergency MedicineHealth CareHospitalMedicalNon ProfitOncology
Responsibilities
Provides frontline Tier 1 Solution Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices
Exercises independent judgment in triage, and prioritization of incoming calls to the help desk
Acts as first point of contact for all computer users
Dispatches appropriate technical support personnel to respond to help desk calls requiring on-site technical assistance
Uses provided application to remotely control users PC's in order to assist the user with routine tasks and /or resolve set up, log in, or other user issues
Works with the Service Desk Express Help Desk system, ensuring Incidents and work orders are routed to the appropriate resource personnel, and are escalated as needed
Maintains accurate and current data for reporting purposes
Monitors multiple systems, applications and servers plus general network health via console logs, screens and network monitoring tools
Notes and documents any unusual messages on console logs or screens
Notifies appropriate staff as necessary
Monitors environmental conditions of the Data Center
Demonstrates the ability to impart knowledge to others and promote attitude of teamwork
Displays caring and effective communication and rapport with help desk users and co-workers
Executes scheduled as well as requested jobs according to established guidelines and assures jobs are completed
Prints, sorts and distributes reports to appropriate departments according to established procedures and schedules
Performs scheduled backup procedures on all systems to include loading tapes and manual backups
Performs scheduled reboots of systems/servers
Downloads data for updating various systems
Swaps mission critical equipment such as network printers with working spares
Demonstrates technical skill in using equipment appropriate for role
Understands equipment operation
Maintains equipment in working order
Troubleshoots equipment problems
Uses technology to increase productivity
Adapts to new technology
Documents and submits required information and data in a timely fashion
Clearly and accurately documents designated processes, policies, products, service offerings, etc
Ensures that documentation is tailored to expected readers / users
Uses correct terminology
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs
For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills
Wears protective clothing and equipment as appropriate
Qualification
Required
High School Diploma or GED
Preferred
2 year / Associate Degree in Computer Science or related field; or Vocational/Technical Degree in Computer Information Systems or related field
1 - 2 years Experience in an information systems related job involving direct customer support
Preferred Certifications/Licensures: CompTIA A+ (Computer service technicians)
Company
Phoebe Putney Health System
Phoebe Putney Health System provides cardiovascular medicine, oncology, orthopedics, and women’s health care services.
1001-5000 employees
H1B Sponsorship
Phoebe Putney Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Scott Steiner
President & Chief Executive Officer
Recent News
2024-11-21
| Americus Times-Recorder
2023-12-25
Company data provided by crunchbase