Usermind · 3 hours ago
STAFF IT PROGRAM MANAGER
Seattle, WA
Full-time
Hybrid
Lead/Staff
$176K/yr - $252K/yr
8+ years expQualtrics is a software company that creates tools for exceptional frontline experiences and high-performing teams. They are seeking a Staff Salesforce (CPQ) Program Manager to lead complex, cross-functional programs and translate business needs into scalable technology solutions.
Business IntelligenceMarketing AutomationSaaSSales AutomationSoftware
Responsibilities
Lead the execution of multiple strategic, cross-functional IT programs within a business-aligned domain, with a particular focus on quote-to-cash initiatives. Demonstrated success managing end-to-end quote-to-cash transformations—including sales quoting, order management, contract lifecycle management, billing, and revenue recognition
Business Case Development - Collaborate with business leaders and finance partners to define value, quantify impact, and support investment proposals
Roadmap Alignment - Partner with IT, architecture, and business leaders to define objectives, outcomes, and delivery milestones
Cross-Functional Coordination - Drive alignment and collaboration across internal teams and external vendors, managing interdependencies and trade-offs
Requirement Translation - Act as a liaison between business and technology teams, ensuring requirements are clearly documented, prioritized, and actionable
Change Management Planning - Partner with change enablement and training teams to ensure the business is ready to adopt new processes and systems
Investment Prioritization - Guide prioritization conversations by balancing business value, capacity and strategic fit
Qualification
Required
Bachelor's degree in Business, Technology; MBA preferred
8+ years of experience managing technology programs, including enterprise applications, infrastructure, or platform delivery
Extensive experience leading quote-to-cash program management, specifically involving Salesforce platform implementations and integrations
Proven track record driving end-to-end Salesforce-based quote-to-cash initiatives, including Configure-Price-Quote (CPQ), order management, billing integrations, and revenue recognition workflows
Demonstrated success managing multiple interrelated programs or portfolios of high strategic value within quote-to-cash domains on the Salesforce ecosystem
Proven ability to influence roadmaps and partner closely with senior leadership across finance, revenue operations, legal, and other stakeholders as well as functional and technical leaders
Demonstrated experience in organizational change management or program adoption support, particularly for Salesforce CRM and revenue operations teams
Ability to take complex strategic problems and translate them into clear and manageable programs and deliverables
Thrives in a fast-paced environment, dealing with ambiguity and shifting priorities
Strong written and verbal communication skills, including experience presenting to VP+ stakeholders
Preferred
Familiarity with enterprise change enablement frameworks (e.g. ADKAR, Prosci)
PMP, PgMP, or SAFe certification
Experience supporting business transformation programs or enterprise system rollouts
Post-merger integration program management
Benefits
Experience Bonus Program: Unique experiences on the 1-year anniversary.
Wellness Reimbursement: Support for employee wellness.
Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
Certification & Ongoing-Learning: Access to various on-demand courses and certifications.
Company
Usermind
Usermind's customer experience platform optimizes real-time customer interactions to improve business outcomes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60.2MKey Investors
WestRiver GroupNorthgate CapitalMenlo Ventures
2021-07-20Acquired
2021-01-26Series C· $14M
2020-06-04Series Unknown
Recent News
vcnewsdaily.com
2026-01-06
2026-01-06
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