Aristocrat Gaming · 3 hours ago
Field Engineer II
Seattle, WA
Full-time
Onsite
Mid Level
$79K/yr - $148K/yr
4+ years expAristocrat Gaming is a world leader in gaming content and technology, seeking a Field Engineer II to join their dynamic Engineering team. This role is essential for executing technical projects and providing exceptional support to clients, ensuring alignment with business goals and delivering comprehensive post-implementation support.
CasinoGamificationManufacturing
No H1B
Responsibilities
Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives
Recommend and approve software installations and upgrades at client sites, aligning with customer requirements
Demonstrate strong industry knowledge and build awareness of industry trends and innovations
Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently
Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors
Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations
Provide comprehensive post-implementation support to ensure customer happiness and system stability
Build detailed after-action reports for installations to capture lessons learned and recommend process improvements
Complete audits of existing installations for compliance with standards and specifications
Autonomously handle customer-facing, business, and administrative responsibilities in a rapidly changing technological setting
Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems
Maintain regular interaction with compliance managers and tribal gaming regulators to ensure adherence to tribal and company requirements
Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned
Travel up to 75% as required to support client sites and project needs
Qualification
Required
Strong understanding of Windows client-server architecture and networking
Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup
Proficient in Linux server management, encompassing Kubernetes and containers
Understanding of relational database server administration and database management
Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices
Strong with Microsoft Office products, including Outlook, Excel, Word, and Teams
Outstanding interpersonal, oral, and written communication skills, with the ability to present technical information to diverse audiences
Strong negotiation, presentation, and conflict management skills
Highly adaptable to changing work environments, priorities, and technologies
Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience
2+ years' experience in a technical position
Required to acquire Tribal Gaming licenses
Preferred
Familiarity with cluster servers and SAN environments is desirable
Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable
Experience with casino environments is desired
Benefits
Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Company
Aristocrat Gaming
Aristocrat Gaming is a division of Aristocrat Leisure Limited (ALL) and is the leading designer, manufacturer and distributor of Class 3 and Class 2 land-based slot games.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-09IPO
Leadership Team
Sally Denby
Chief Financial Officer
Alan Barnett
Chief of Staff - Product & Technology
Recent News
Business Wire
2025-11-06
ReviewJournal
2025-10-22
2025-10-14
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