Universal Studios Hollywood · 6 hours ago
Supervisor CityWalk Entertainment
Universal City, CA
Full-time
Onsite
Mid Level
$27/hr - $30/hr
4+ years expUniversal Studios Hollywood is part of NBCUniversal, a leading media and entertainment company. The Entertainment CityWalk Supervisor will oversee digital visual content and live performance talent, ensuring operational efficiency and quality across entertainment products at CityWalk.
Location Based ServicesMusic
Responsibilities
Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees
Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, Team Members, vendor talent, and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated
Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including CityWalk Operations, Tech Services, and USH Entertainment Operations
Manage the onsite staff by having full working knowledge of the audio/visual system. Ensure entertainment operation for seamless day to day, one-off special events, and Owned and Operated venue requirements
Ensure the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager, department stakeholders, employees, etc. as appropriate
Provide direction, development and support to Team Members. Communicate feedback and address any and all performance issues, providing recognition, coaching
Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities
Establish and maintain effective relationships with other department leaders and stakeholders
Maintain detailed tracking records of all signage and Symphony Support, BAS Promos and music playlists, Universal Cinemas digital posters, and Lankershim Marquee content
Request and receive new media content pertaining to Symphony initiatives, marketing, and music
Design title cards and lower-third assets for 5 Towers events, as well as prep video/digital content for any buy-out event or activations at the 5 Towers or in any CityWalk Owned & Operated venues
Procure and maintain the music playlist tailored for CityWalk
Create Standard Operating Procedure/Protocols for new Owned & Operated venues and equipment to better train and assist Sight and Sound coordinators and new employees
Provide and ensure special-event A/V needs are met and executed by company standards
Provide technical guidance and ensure that pre-established system/event parameters are being adhered to:
Partner with or lead the event day Salaried/Area Supervisor pre-shift meetings
Oversee awareness and expertise for CityWalk technical operations as it pertains to audio, visual and lightning needs
Attend and provide the necessary information on walkthroughs for special events, production shoots, and future shows
Support events management team with any on-boarding or additional training for special events or as needed
Ensure consistent show quality for CityWalk events and Owned and Operated venues
Ensure the daily start up and shutdown procedures of owned and operated venues and CityWalk systems
Partner with Operations and Tech Services to address CityWalk tech calls
Train coordinators in new equipment and supervise if needed
Delegate workload and daily tasks to coordinators and sub-contractors
Manage Symphony initiatives both digital and print working closely with USH Symphony Partners and clients to ensure flight date deadlines are met
Act as a conduit between talent and internal teams – setting expectations, coordinating deliverables, handling approvals, contract execution and payments
Maintain up to date talent calendars, tools and tracking for all bookings
Supervise talent bookings and scheduling events for Street Performers, Own and Operated locations, and 5 Towers stage
Track all talent bookings and their success from request until completion and analysis
Comply with and exercise best practices with regard to the maintenance of client confidential information
Deliver social media and newsletter story development: gathering relevant stories from social media platforms as pertains to entertainment
Make necessary changes or calls as needed when direct management is unavailable
Perform other duties as assigned
Qualification
Required
Minimum of 4 working years within a comparable multimedia and entertainment department
Must possess reliable, proven system knowledge and troubleshooting expertise
Must have knowledge of special events and production operating procedures
Must have a deep passion for social media platforms and music scene
Must have a proven track record of managing multiple projects
Preferred
Show above average efficient knowledge of technical system spaces
Proven knowledge of basic system flow and system integration. Systems include: Q-SYS, QSC, ATEM Production switchers, Black Magic converters, switchers and applications, audio mixing software and boards, ethernet and fiber-based networking, Patch Bays, WiFi routing, Daktronics, Binloop, BrightSign and Videro
Understand the difference between multiple connections such as XLR to Speaker, SDI to Component, etc
Basic knowledge of GrandMA and MBOX lighting systems
Exemplary in professional presentation and execution from emails, shift meetings, troubleshooting, and show quality
Communicate effectively between departments, identifying any gaps and enabling clear partnerships
Experience in handling contracts and being detail oriented
Excellent problem solving and organizational skills
Experience forging relationships and building trust with talent
Experience in overall talent management
Above average working knowledge of the Adobe Creative Suite, specifically Photoshop, Illustrator, InDesign, Premiere, and Audition
Efficiency in Microsoft 360, Word, PowerPoint and Excel
Black Magic, Aja, PTZ brand equipment
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
Universal Studios Hollywood
Universal Studios Hollywood is a film studio and theme park in the Universal City community of the San Fernando Valley.
Founded in 2002Universal City, California, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stacey Quinealty
Creative Director, Audio and Video Design
Recent News
The Orlando Sentinel
2026-01-20
2025-12-05
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