Spectrum · 9 hours ago
Associate Computer Operator
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expSpectrum is a company that provides superior communication and entertainment products. They are seeking an Associate Computer Operator to monitor data flows, relay system issues, and support the Enterprise Operations Center in maintaining reliable service.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Follow all established process and procedures of Computer Operations and Support Desk environments
Work collaboratively with immediate teammates and under guidance of the supervisory and management staff
Work towards earning the trust and confidence of management to independently follow processes and procedures as a key success measure
Build an understanding of the purpose, significance and nuances of the applications and services hosted in the Data Centers and supported by Enterprise Operations Center
Provide input to Operations and Support Desk policies and ensures that tall documentation requirements of shift events are met
Communicate the status of systems and events during shift in a turnover scenario
May be responsible for providing shift statistics to include success/failure ratios, issue description and resolution
Assist the Support Desk by covering telephone and e-mail duties
Assist in maintaining process and procedural documents in support of the Computer Operations Environment
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Associate's degree in Information Technology or equivalent combination of education and experience
Computer Operations experience
Experience working in a multifunctional, team-oriented and collaborative environment
Ability to read, write, speak and understand English
Effective customer service orientation
Ability to build proficiency in all current command level interfaces with hosted Operating Systems for AS/400 and in Open Systems comprised of Windows and UNIX Operating Systems
Ability to communicate information effectively in both written and oral form
Ability to effectively prioritize and execute multiple tasks in a fast paced, high pressure environment
Demonstrated ability to manage own time in unsupervised situations
Ability to present support information, processes and procedures and instruction in user-friendly language
Ability to absorb and retain information quickly
Ability to work a variety of shifts
Preferred
1+ years of experience working with open systems environment utilizing an enterprise scheduling package such as tidal, or BMC Patrol OR 1+ years of experience working in a large-scale customer support center or support desk environment
Working knowledge of issue ticketing and reporting software such as Remedy or Service Desk
Benefits
Comprehensive pay and benefits package
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase