Customer Service Representative / Benefit Coordinator jobs in United States
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Northwood, Inc. · 18 hours ago

Customer Service Representative / Benefit Coordinator

positionDetroit, MI, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Northwood, Inc. is a company that plays an integral role in health plan benefit administration for durable medical equipment and medical supplies. They are seeking a Customer Service Representative / Benefit Coordinator to assist customers by providing product information, resolving issues, and ensuring smooth coordination with providers.

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Diversity & Inclusion

Responsibilities

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Comply with all company information security policies and responsibilities as detailed during onboarding and annual security awareness training

Qualification

Customer service experienceSales experienceCommunication skillsMultitaskPositive demeanorBuild rapport

Required

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Company

Northwood, Inc.

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Northwood, Inc.
dateFounded in 1992
location
Madison Heights, Michigan, USA
people-size51-200 employees
web-link
https://www.northwoodinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Lisa Wojno
Chief Operating Officer
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Recent News

GlobeNewswire
Aeroflow Health and Blue Cross Complete of Michigan Partner to Deliver Essential DME to Medicaid Members
2026-01-16
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