One Hour Heating & Air Conditioning Hampton Roads · 1 hour ago
Customer Service Representative
Virginia Beach, VA
Full-time
Onsite
Entry Level
1+ years expOne Hour Heating & Air Conditioning Hampton Roads is looking for dedicated Customer Service Representatives who excel at problem-solving and delivering exceptional service. The role involves answering calls, maintaining customer information, scheduling appointments, and responding to inquiries across multiple channels.
Consumer Services
Responsibilities
Promptly answer incoming calls to provide a responsive and personalized customer experience
Accurately verify, update, and maintain customer information and service details within our CRM system
Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
Collaborate with field technicians to ensure service records are completed and checked out correctly
Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail
Qualification
Required
Minimum of 1-3 years of direct experience providing excellent customer service over the phone
Ability to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
Direct, hands-on experience with CRM software, specifically Service Titan (required)
Positive, customer service-driven attitude
Strong communication skills
Ability and desire to work independently, come up with solutions, and know how to use your resources
Must be eligible to work evenings, weekends, and holidays as scheduled
Preferred
Previous dispatch experience is strongly preferred, including scheduling and coordinating field technicians based on availability, priority, service capacity, and daily technician KPIs
Benefits
Affordable benefits for full-time employees: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
401(k) plan with company match
Paid Time Off accrued quarterly, paid holidays, and birthdays off
Teammate & Family Discount
Paid training and opportunities for advancement
Company
One Hour Heating & Air Conditioning Hampton Roads
One Hour Heating & Air Conditioning has been a Hampton Roads owned and operated business since 1979, providing residential heating and air conditioning service to the Tidewater region for the last four decades.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase