AAA Auto Club Enterprises · 7 hours ago
Claims Legal Operations Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$133K/yr - $177K/yr
7+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states. The Claims Legal Operations Manager will assist the management team in planning and executing strategic goals, oversee business performance analysis, and ensure compliance with operational procedures.
Insurance
Responsibilities
Manages all aspects of key initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums and tracking of results in support of Vice President and field/regional operations. Initiate and chair meetings
Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans. Develops, manages, and analyzes revenue/expense, budget, service quality, staffing, and related business unit functions and makes recommendations for goal obtainment in all areas. Ensures compliance as necessary
Coordinates projects, special assignments, and other daily/monthly activities with other areas as needed. Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans outlining current state, defining objective deliverables and measure of success
Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans, Create and implement processes to ensure compliance within ACE/ACSC
Oversees staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit. Ensures daily, weekly, monthly, quarterly, and annual reports are distributed on time and are accurate
Decisions include development of policies and procedures and best practices. Makes decisions involving goal and resource allocation within business unit and offices. Problem solving includes, maximizing office performance in the areas of revenue, budget and service goals, as well as office and or agent productivity issues. Decisions are generally made independently. In the most complex situations, decisions are elevated to the executive level. Work is complex and requires broad understanding of the business
Qualification
Required
7-9 years Progressively increasing responsibility in an area such as budgetary and financial analysis, business performance, operational excellence, or operations management
Professional verbal and written communication skills
Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access
General organizational and time management skills required, as well as the ability to multitask. Meet project deadlines as set by management
Proven interpersonal skills working in a team environment, creating a motivation for high achievement
Advanced verbal and written skills
Ability to express complex technical concepts in terms non-technical people can understand
Ability to interface with Senior Management
Ability to accurately compile, analyze and provide reporting for large quantities of complex data
Preferred
Bachelors Equivalent combination of education and experience
4-6 years Management/Supervisory
Additional computer software skills such MS Project and Publisher
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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