Country Supplier · 3 hours ago
Hearth Department Lead
The Dalles,OR,US
Full-time
Onsite
Mid, Senior Level
2+ years expCountry Supplier is seeking a Hearth Department Lead to oversee the daily operations of the Hearth department. This role is crucial for ensuring exceptional customer experiences, driving sales, and maintaining compliance with safety standards.
Retail
Responsibilities
Deliver high-quality customer service by engaging with customers to understand their needs, educating them on hearth products, and providing tailored recommendations. Resolve customer inquiries and issues promptly and professionally
Develop and maintain an in-depth knowledge of hearth products, including stoves, fireplaces, inserts, and accessories. Serve as the primary point of contact for product knowledge within the department
Drive sales by actively promoting hearth products, managing pricing strategies, and creating attractive displays. Monitor sales performance, identifying opportunities to improve and exceed department goals
Ensure adequate stock levels and oversee product ordering, receiving, and stocking in coordination with inventory management protocols
Promote a safe work environment by ensuring compliance with all safety policies and procedures related to hearth equipment, installation guidelines, and fire safety protocols. Conduct regular safety checks and ensure the team is trained on equipment and procedures
Create appealing and strategic displays to showcase hearth products, enhancing the customer shopping experience and promoting seasonal or featured items
Collaborate with other department leads and management to align on goals and strategies, share feedback, and participate in regular meetings. Communicate effectively with team members and other departments to maintain a cohesive work environment
Ability to lift up to 50 pounds regularly and stand for extended periods
Comfortable working in a retail environment with varying temperatures, especially near hearth products
This position requires flexibility in scheduling, including weekends, evenings, and holidays, to meet customer needs and support the department’s goals
Commitment to following safety guidelines and ensuring a safe environment for team members and customers
Qualification
Required
Minimum of 2 years in a retail environment, preferably in a department lead or supervisory role
Strong leadership abilities
Excellent communication skills
Customer-oriented approach
Ability to work in a fast-paced environment and adapt to changing priorities
High school diploma or equivalent required
Preferred
Hearth product experience is highly preferred
Familiarity with hearth products, installation, and safety procedures is a plus
Additional certifications related to hearth products or retail management preferred
Company
Country Supplier
Country Supplier - C-A-L Ranch Stores & Coastal Farm
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Furrows, CPA
Chief Integration Officer/ VP of Accounting
Company data provided by crunchbase