SAIC · 10 hours ago
Service Strategy Manager
Colorado Springs, CO
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $200K/yr
14+ years expSAIC is seeking a Service Strategy Manager to support the NORAD/NORTHCOM NITES contract in Colorado Springs. The role involves developing and implementing strategic plans for IT services, managing a small team, and ensuring alignment with customer needs and mission objectives.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Identify the needs of existing customers by conducting thorough market analysis and understanding industry trends
Develop and implement IT service strategies that align with the N&NC’s vision, objectives, and customer needs
Assess N&NC Enterprise IT offerings and capabilities to ensure they meet current and future customer demands
Evaluate existing service offerings to determine their effectiveness and identify opportunities for improvements
Determine whether customer needs can be fulfilled with existing services or if new or modified services need to be developed
Design, develop, and implement new service offerings as required
Collaborate with internal and external stakeholders to gather requirements and insights for service development and enhancements
Maintain strong relationships with customers to ensure their needs are met and to gain feedback for continuous improvement
Translate strategic findings into a comprehensive Service Strategy
Ensure the Service Strategy document is detailed, practical, and actionable
Monitor and analyze the performance of service offerings to ensure they continue to meet customer needs
Implement continuous improvement processes to enhance service delivery and customer satisfaction
Qualification
Required
Bachelor's degree in Information Technology, Business Management, or a related field and 14 years of experience in IT service management, strategy development, or a related area
Proven experience in developing and implementing IT service strategies
Excellent analytical, strategic thinking, and problem-solving skills
Strong interpersonal and communication skills to collaborate with various stakeholders
Ability to translate complex findings into practical, actionable strategies
Minimum Secret level clearance to start
ITIL or other relevant certifications
Preferred
Experience with resource and capability management
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
Flexible working environment.
Collaborative and innovative work culture.
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Prabu Natarajan
Chief Financial Officer
Kevin F Brown
Senior Vice President, Chief Information Security Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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