MIDFLORIDA Credit Union · 10 hours ago
Collector
Lakeland, FL 33801
Full-time
Onsite
Entry, Mid Level
2+ years expMIDFLORIDA Credit Union is recognized for its excellent service and commitment to a diverse workforce. They are seeking a Collector to handle delinquent accounts through communication with members, ensuring compliance while maintaining a positive attitude and high integrity.
BankingCreditFinancial Services
Responsibilities
Handle Outbound and Inbound telephone calls with members informing them of their delinquent account and reaching agreement on repayment
Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union
Actively work potential collections accounts and monitor the daily collection queue
Maintain consumer loan delinquency at or below department standards; control and prevent losses to the credit union
Assist members and staff with collection related matters
Update account and member information
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines
Provide technical solutions in support of MIDFLORIDA’s electronic services
Exhibit a high degree of integrity, trustworthiness, and professionalism always
Exude a positive and professional attitude with members and partners consistently
Perform other duties as assigned
Qualification
Required
2 plus years of collections experience
Possess excellent customer service skills along with strong verbal and written communications skills
Must have a strong desire to help people
Proficient in the use of computers, the internet and Microsoft Office
Proven collections experience with a financial company; experience with Skip Tracing and auto repossession is preferred
High School Diploma or equivalent
Position is an 'In office, NOT a remote position'
Preferred
Experience with Skip Tracing and auto repossession
Benefits
Stability
Opportunity for growth
Paid time off and paid holidays
Tuition assistance after 6 months of service
401K Plan with employer matching
Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
Employee Assistance Program- No waiting period to access benefit
Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities
Company
MIDFLORIDA Credit Union
MidFlorida Credit Union deals with banking, loans and other finance-related services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Zelda Abram
Executive Vice President/Chief Financial Officer
Kevin Jones
President
Recent News
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