Shaw’s and Star Market · 5 hours ago
Assistant eCommerce Manager
South Portland, ME
Full-time
Onsite
Mid LevelShaw’s and Star Market is part of Albertsons Companies, where innovation and customer service go hand-in-hand. The eCommerce Assistant Department Manager will support daily operations of the online grocery program, coach the team, and ensure excellent order fulfillment to deliver a great shopping experience for customers.
Consumer GoodsFood and BeverageRetail
Responsibilities
Support all daily functions of the eCommerce / online grocery department, ensuring accurate picking, high‑quality items, and on‑time order readiness
Coach, train, and support eCommerce Shoppers to maintain excellent service and order accuracy
Help drive strong customer satisfaction scores, including order accuracy and retention
Review order volume, staffing levels, and scheduling needs to meet service and labor goals
Monitor department performance metrics and provide coaching to team members as needed
Resolve customer concerns and process order‑related adjustments professionally and promptly
Uphold food safety standards, including proper temperature management, handling, and storage
Audit orders, substitutions, and staging to ensure quality, freshness, and accuracy
Maintain department organization, cleanliness, and readiness for both customers and team members
Assist with training new hires and cross‑trained associates
Keep store leadership informed during high‑volume periods or staffing challenges
Attend Department Manager meetings and provide performance updates when necessary
Support local customer awareness efforts for eCommerce services
Qualification
Required
High School Diploma or GED required
Must be available for 40 hours per week and during peak business times
Ability to maintain performance, accuracy, and service standards
This is an in‑store position and not remote. Physical presence in the store is required to support order fulfillment, assist team members, and stop orders when needed during high‑volume or operational situations
Must be comfortable working on the sales floor and responding to real‑time customer and operational needs
Strong communication and coaching skills
Customer‑service mindset
Ability to stay calm and organized in a fast‑paced environment
Strong teamwork and collaboration
Positive leadership presence
Experience in retail, grocery, eCommerce, or online order fulfillment
Ability to lead and support teams through changing priorities
Basic computer proficiency and comfort using multiple operating systems
Strong organization, scheduling, and time‑management skills
Understanding of food safety practices
Familiarity with order fulfillment, slot management, and online grocery workflows
Knowledge of customer service best practices
Work independently and make decisions in real time
Lift 25–50 lbs and stand/walk for extended periods
Problem‑solve quickly, especially during peak business times
Motivate team members to achieve department goals
Preferred
Occasional travel for training or support needs
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Company
Shaw’s and Star Market
Shaw’s and Star Market boast a rich history rooted in the small towns and historical cities of New England.
Founded in 1860
10001+ employees
Funding
Current Stage
Late StageRecent News
vermontbiz.com
2025-09-25
2025-04-23
Company data provided by crunchbase