Nuvance Health · 7 hours ago
Outpatient Customer Service Representative II
Norwalk, CT
Full-time
Onsite
Mid Level
3+ years expNuvance Health is a healthcare provider focused on creating an inclusive culture. The Outpatient Customer Service Representative II is responsible for scheduling, insurance verification, and acting as a liaison between patients and therapy staff, ensuring efficient operations within the rehab programs.
Health CareHospitalMedical
Responsibilities
Receives an incoming telephone call in a pleasant, professional manner
Answers phone in a timely manner in accordance with department policy introduces self and department
Records, responds to and delivers messages to the appropriate personnel in a timely manner
Demonstrates the ability to identify when a situation requires immediate attention/escalation to the proper authority
Demonstrates the ability to follow-up on ongoing or time/date sensitive materials/issues
Create new medical record or pre-register a patient using the pathways set up in accordance with department guidelines
Obtain correct and accurate information from new patients for registration and scheduling purposes
Check in patients in a timely & accurate manner in accordance with department guidelines
Create an Occasion of service according to the scheduled appointment needs
Accurately schedule patients for appointments in accordance with client protocol and Occupational Health department guidelines
Manages and maintains clinical and physical therapy schedules - enters no-shows & cancellations, make corrections to the schedule throughout the day, updating calendars/schedules in accordance with department guidelines for optimal efficiency and monitoring for potential work-flow issues
Demonstrates the ability to schedule executive/specialty appointments requiring fitness assessments, hearing physical demands assessments and diagnostic testing at other departments or facilities such as: cardiac stress tests and mammograms
Demonstrates the ability to schedule multiple appointments for client companies that have annual testing requirements according to company protocol
Demonstrates the ability to prepare paperwork in patient/client according to client protocol
Processes patient charts according to protocol or as required by client & WC companies
Ensures adherence to protocols, generates follow-up, and clinician sign-off according to department guidelines
Ensures wellness/physical charts are processed accurately including but not limited to: accurate documentation, patient communications, diagnostic test results reviewed and hearing conservation reports generated
All wellness, respiratory and diagnostic data entered into OHM according to departmental guidelines
Maintains and updates various spreadsheets and annual databases including but not limited to Norwalk Hospital TST compliance and mask fits
Performs routine office functions: sorting and distributing mail, test results, consult reports, and communications from the fax
Demonstrates ability to verify all outgoing patient medical records for completeness per protocol
Maintains patient/client medical records in accordance with hospital/OHS guidelines
Generating reports for patients/clinicians/clients as needed
Provides general support to office environment as directed and for coverage needs
Obtains claim numbers for workers comp clients and enters into OHM and Eclypsis computer program
Performs payment transaction functions when payment is received via cash, check, or credit card machine
Qualification
Required
High School graduate or G.E.D
3-5 years clerical/administrative experience in a high volume, customer service orientated office environment
Must work well under pressure
Preferred
Additional post high school courses at college or secretarial school
Company
Nuvance Health
Nuvance Health operates hospitals, medical practices, and care centers for health care and medical services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-06Acquired
Leadership Team
John M. Murphy
President & CEO
D
Deborah August
Pathologist
Recent News
Fierce Healthcare
2025-11-19
Crain's New York Business
2025-10-15
Company data provided by crunchbase