Coalition for Responsible Community Development · 14 hours ago
Program Manager Housing and Support Services
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $75K/yr
4+ years expCoalition for Responsible Community Development is focused on providing housing and support services to clients. The ICMS Program Manager will lead the housing services team, ensuring high-quality service delivery, operational efficiency, and collaboration with various stakeholders to maintain long-term housing stability for clients.
CommunitiesEducationNon ProfitReal Estate
Responsibilities
Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
Ensure housing performance standards of partners and funders are achieved including a minimum of 90% housing retention rate
In collaboration with DHS Nurse, review all discharge summaries from recently hospitalized clients to ensure appropriate medical follow-up and coordination of medical care
Provide individual and team supervision, support, and performance evaluations for assigned staff
Ensure that direct reports provide an ongoing schedule of groups, activities, and outings designed to stabilize and improve quality of life for clients
In coordination with the Associate Director of Supportive Housing, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
Ensure staff follow all Policies and Procedures as outlined in the ICMS Manual
Provide input, evaluation, and updates regarding programs as requested
Provide training and leadership development to staff
Provide supervision and support to the staff and coordinate/facilitate program collaboration amongst partner agency, public agencies and property management and other key partners
Participate in meetings related to Homeless TAY and Single Adult Services (ages 18-59) in LA County. Develop, enhance, and expand relationships with other agencies and public entities to support TAY and Single Adults
Oversee All CRCD Supportive Housing Developments that provide units to TAY (ages 18-24), Single Adults (ages 18-59), and Family Units (possible 2-7 members per family)
Produce Reports as requested by the Director of Grants & Programs at CRCD associated with the Supportive Services Department
Organize and manage internal program operations, included but not limited to monitoring daily functioning of operations, review attendance and payroll records
Ensure that services to clients are reflective of CRCD model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation
Provide guidance to staff as needed, including in emergencies & crisis situations
Be available to respond to emergency calls and situations on a 24-hour basis
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, assignment to case management staff, and determining client’s interest in enrolling to a Mental Health Center as their primary mental health provider and other wellness centers to stabilize housing
Uphold CRCD’s Mission Statement and 5 Year Strategic Plan
Qualification
Required
Bachelor's degree in related field, or an equivalent combination of education and experience
Minimum of four years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions
Experience working with homeless youth, single adults, and families
Working knowledge of MS Office (Excel, Word, Power Point)
Outstanding organizational and leadership abilities
Strong interpersonal and team building skills
Aptitude in decision-making and problem-solving
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Self-Starter with ability to stay ahead of the curve and thrive in a fast-paced environment
Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries
Demonstrated ability to work multiple projects simultaneously, meet deadlines
Reliable transportation: valid driver's license, and car insurance as required by law
This is not a work from home position. This role reports to the office 5 days a week
Preferred
Preferred two years of supervisory experience
Benefits
14 Paid Holidays
On-Demand training memberships to bolster professional development
Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
401k eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole life insurance with cash benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
Company
Coalition for Responsible Community Development
The Coalition for Responsible Community Development (CRCD) is a place-based nonprofit community development corporation in South Los Angeles.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Noemi Soto
Co-founder and Youth Development Director
Angela LoBue
COO
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