TruGreen · 3 weeks ago
Branch Operations Manager
Sterling, VA 20166
Full-time
Onsite
Mid, Senior Level
$87K/yr - $145K/yr
2+ years expTruGreen is a leading lawn care company seeking a Branch Operations Manager to oversee the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. The manager will be responsible for staff management, operational policies implementation, performance analysis, and strategic planning to optimize branch performance.
Customer ServiceLandscapingService Industry
Responsibilities
Overseeing daily branch execution and operations, ensuring timely and quality service delivery
Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies
Prepares composite reports from individual reports of subordinates
Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus
Supervise technician teams and handle local issue resolution
Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager
Managing and leading branch staff, including hiring, training, performance evaluations, and development
Recruits, interviews and selects personnel needed to efficiently staff the service function
Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures
Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues
Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint
Coaches and develops lawn specialists and trainees
Works with other managers to identify ways to reduce customer cancellations
Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team
Ensuring adherence to company policies, as well as federal, state, and local regulations
Monitors and ensures proper licensing of production staff
Managing budgets, forecasts, and financial performance metrics for the branch
Analyzing operational data to identify trends, challenges, and opportunities for improvement
Developing and implementing operational strategies to drive efficiency and optimize branch performance
Fostering a positive branch culture, promoting employee engagement, and driving team success
Identifying and recommending process improvements to enhance efficiency and profitability
Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures
Qualification
Required
Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience
2+ years of supervisory management experience required
Valid, permanent driver's license from state of residence
Must be 21 years of age by date of hire
Ability to speak, read and write fluently in English is required
Benefits
Medical/Dental/Vision insurance
Company-matching 401(k)
Company
TruGreen
TruGreen provides households and businesses with green and healthy lawns and landscapes.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5M2020-10-29Series Unknown· $7.5M
Leadership Team
Kurt Kane
President & Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase