Sentara Health · 4 hours ago
Associate IT Technical Support Specialist
Charlottesville, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expSentara Health is a healthcare organization seeking an Associate IT Technical Support Specialist. This role involves assisting customers with technical issues related to computer hardware and software, providing systems support, and maintaining technical skills in the field of expertise.
Hospital & Health Care
Responsibilities
Assist customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems
Take phone calls from customers or communicate with them through messaging platforms, helping customers diagnose technical issues over the phone
Meet and speak with customers about installing hardware or software on their computers
Provide systems support for the end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting
Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions
Demonstrate good problem-solving and troubleshooting skills
Exhibit strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
Show strong oral and written communications skills
Coordinate and work with others
Be on call and attend to technical issues outside of normal business hours
Qualification
Required
Bachelor's Degree in Computer Science, MIS, or related field
0-2 years of relevant experience with a degree
3 years of relevant experience without a degree
Good problem-solving and troubleshooting skills
Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
Strong oral and written communications skills
Willingness to coordinate and work with others
Willingness to be on call and attend to technical issues outside of normal business hours
Preferred
One or more of the following certifications: MCDST, A+, Network+, CompTIA Project+
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Company
Sentara Health
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.
10001+ employees
H1B Sponsorship
Sentara Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Dennis Matheis
President & CEO
Howard Kern
CEO Emeritus Sentara Health
Recent News
2025-09-17
The Virginian-Pilot
2025-07-24
Company data provided by crunchbase