AMG | Association Management · 2 days ago
Vice President of Community Operations
San Antonio, TX
Full-time
Onsite
Director/ExecutiveAMG | Association Management is an association management company seeking a Vice President of Community Management. This role involves overseeing community engagement strategies, fostering relationships with members, and ensuring client satisfaction and retention for a diverse portfolio of associations.
Facility ManagementProperty ManagementReal EstateResidential
Responsibilities
Develop and execute comprehensive community management strategies that enhance member engagement, increase participation, and promote a strong sense of belonging within client associations
Establish community-specific goals and KPIs (Key Performance Indicators) to track engagement success, member retention, and overall satisfaction
Lead initiatives to foster open communication, collaboration, and transparency among association members
Create and implement programs to attract new members and retain existing ones, ensuring long-term sustainability and growth for each community
Serve as the primary point of contact for key clients, ensuring the alignment of community management strategies with client goals, objectives, and budgets
Work with client leadership to assess community needs and provide strategic recommendations that enhance community value and support their association’s mission
Manage expectations and proactively address any concerns related to community management services, ensuring high levels of client satisfaction
Manage all escalated issues with directors and get involved as necessary. Depending on the issue or level of escalation
Host lunches with Lifestyle properties quarterly in the San Antonio Market
Identify hotspot communities and provide extra support to ensure client retention
Oversee the creation and dissemination of community content, including newsletters, announcements, social media posts, and digital forums, ensuring it is engaging, informative, and aligned with the association’s values and goals
Ensure that communication channels are consistent, timely, and responsive to member inquiries and feedback
Develop and manage community engagement budgets, ensuring efficient use of resources to achieve optimal results
Provide regular reports to senior leadership on community engagement metrics, program effectiveness, and opportunities for growth or improvement
Oversee Directors and departmental functions, ensuring alignment with company standards and vision
Oversee disciplinary actions for direct reports and tertiary reports. Ensure consistent enforcement standards of job rolls and expectations
Conduct regular reviews with direct reports and evaluate reviews of tertiary reports
Work closely with directors to ensure staff is meeting all expectations on goals
Organize employee events, rewards, and incentive programs to foster a positive and engaged workforce
Qualification
Required
Demonstrated ability to lead and motivate a diverse team, with a focus on mentorship, development, and performance management
Expertise in building and managing online and offline communities, with a strong understanding of engagement metrics and tools
Strong client management skills
Company
AMG | Association Management
AMG | Association Management is the premier HOA management company bringing a new level of excellence and customer service to how communities are managed.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-20Acquired
Recent News
Columbia West
2025-10-11
2025-08-21
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