Veterinary United · 1 day ago
Site Leader
Greater Lansing
Full-time
Onsite
Mid, Senior Level
3+ years expVeterinary United is a community-focused veterinary practice dedicated to providing high-quality care for animal companions. The Site Leader will manage staff, implement strategic leadership plans, and ensure exceptional client service in a collaborative environment.
Customer ServiceHealth CarePetVeterinary
Responsibilities
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Qualification
Required
3-5 years of experience in a manager role, including customer service experience
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Basic computer skills i.e. Microsoft Office suite
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
Staff management including: coaching, developing, and motivating staff
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
Preferred
Bachelor's degree in business or related degree is preferred but not required
Experience in a veterinary hospital setting in positions of increased responsibility is preferred
Previous practice management software knowledge preferred: Avimark
Benefits
Health, vision, dental, life insurance
401K
PTO
CE
Discounted pet care / pet resort care
Opportunity for continual learning
Company
Veterinary United
Veterinary United form strategic partnerships with like-minded veterinary practices and professionals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Bankstahl DVM NLPP CAPP
Visionary/ Servant Leader / Chief Executive Officer
Dana Meske
Chief Administrative Officer
Company data provided by crunchbase