API SA · 8 hours ago
AI Knowledge Base Coordinator
Austin, TX
Full-time
Onsite
Mid LevelAPI, LLC is seeking an AI Knowledgebase Coordinator to manage information repositories that power their AI intelligence. This role involves designing processes to make unstructured information AI-ready and ensuring high-quality data is fed into AI systems as the company scales.
Information Technology
No H1B
Responsibilities
Building the "Knowledge Playbook"
Process Architecture: Design and implement the end-to-end workflow for how knowledge is captured, audited, and updated within our systems
Standardization: Establish the "Gold Standard" for what documentation must look like to be effective for AI, creating templates and requirements that will guide our knowledge onboarding experience
Scalability: Move our knowledge management from "manual/bespoke" to "systematic/repeatable," ensuring we can support a rapidly growing list of clients without a loss in AI performance
Client Knowledge Onboarding
Strategic Integration: Serve as the lead for client knowledge transfers. You will work with clients to navigate their internal repositories (Zendesk, Google Drive, Wikis) and ensure their data is correctly integrated into our AI ecosystem
Gap Remediation: Act as a consultant to our clients, helping them identify where their internal documentation is weak or outdated and guiding them on how to fix it at the source
Data Science Partnership
Internal Tool Mastery: Use proprietary diagnostic tools built by our Data Science team to identify "knowledge gaps"—areas where the AI is struggling because the source data is missing or unclear
Source-of-Truth Advocacy: Instead of "patching" the AI, you will lead the effort to resolve issues at the root. You will work across teams to update the original documentation, ensuring the AI is always drawing from the most accurate and current data available
Feedback Loops: Design the communication loop between the Data Science team’s technical insights and the business-level documentation updates
Qualification
Required
You MUST reside in the Austin, Texas Metropolitan area to be considered for this position
We do not sponsor any type of Visa
Demonstrated track record of coordinating complex, multi-stakeholder initiatives end-to-end—prioritizing work, managing dependencies, and keeping teams accountable to milestones
Experience in Knowledge Management, Content Strategy, or Operations
Comfortable using internal dashboards and tools to diagnose issues and track performance
Ability to translate technical 'data gaps' into clear, actionable requests for clients and internal stakeholders
Excited by a role that will grow and change
Preferred
Bachelor's degree in Information Science, Knowledge Management, Information Systems, Business Operations, Communications, Technical Writing, Library Science, or a related field preferred
Equivalent professional experience designing and managing knowledge systems, content operations, or process frameworks will be considered in lieu of a formal degree
Coursework or certifications related to data management, information architecture, content strategy, or AI/ML fundamentals are a plus
Ongoing professional development in AI, knowledge systems, or process design is strongly encouraged
Company
API SA
Fondée en 1990 par Maxime Borros, actuel CEO et chairman, API est une entreprise de services et solutions informatiques.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageRecent News
2024-10-25
2024-10-23
2024-10-22
Company data provided by crunchbase