Team Lead, Hospitality Operations jobs in United States
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Roofstock · 11 hours ago

Team Lead, Hospitality Operations

positionOceanside, Oregon, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Roofstock is the leading end-to-end investment platform for single-family rental homes, dedicated to reinventing the rental housing ecosystem. The Team Lead, Hospitality Operations will oversee day-to-day operations for a zone of homes, manage a team to ensure exceptional guest experiences, and maintain homeowner satisfaction.

FinTechMarketplacePropTechReal EstateRental Property
badNo H1Bnote

Responsibilities

Manage all hospitality operations within your zone, overseeing 2–3 Hospitality Ops Managers and a team of Coordinators
Directly own the relationship with owners for a subset of the homes in your zone, acting as those owners’ Hospitality Operations Manager directly; the number of homes you are directly responsible for will depend on zone dynamics, but the expectation is you would own a similar number of homes as your Hospitality Operations Managers do
Set your team’s schedule within your zone to best support guests and owners in a sustainable way for the team
Ensure homes across your zone are consistently functional, clean, and stocked (FCS)
Lead the team to deliver exceptional guest experiences and prompt resolution of in-stay issues
Monitor and improve field team productivity, task completion, and inspection coverage
Uphold standards for cleanliness, maintenance reporting, guest gifts, and hospitality touches
Ensure timely and accurate supply stocking across homes in your portfolio
Partner with the General Manager and central teams to align execution with market strategy and collaborate closely in-market with other zones and shared teams
Act as an escalation point for owner or guest concerns not resolved at the coordinator/manager level
Provide coaching and development to team members and support performance reviews
Track and report on operational KPIs including review scores, churn risk, and supply usage
Other duties as assigned

Qualification

Hospitality managementOperations leadershipTeam managementTask management platformsOrganizational skillsAttention to detailCalm under pressure

Required

5+ years in hospitality, operations, or property management
Experience leading frontline or field teams in high-volume, service-focused environments
Strong organizational and leadership skills
Comfortable using mobile tools and task management platforms
Attention to detail and commitment to brand standards
Calm under pressure and responsive in the face of guest or owner escalations
Valid driver's license and reliable transportation required

Preferred

Proficiency using mobile tools and task management platforms

Benefits

Generous PTO Policy
12 Paid Holidays
Volunteer Time Off
Paid Parental Leave
401k Program
Wellness and home office/cell phone subsidies
Robust health, dental, vision insurance, and more
Wellness and home office/cell phone subsidies

Company

Roofstock

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Glassdoor3.0
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Roofstock is an online marketplace for investing in leased single-family rental homes.
dateFounded in 2015
location
Oakland, California, USA
people-size501-1000 employees
web-link
https://www.roofstock.com

Funding

Current Stage
Late Stage
Total Funding
$365.25M
Key Investors
SoftBank Vision FundSVB CapitalCanvas Prime
2022-03-10Series E· $240M
2020-11-09Series Unknown
2020-01-08Series D· $50M

Leadership Team

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Gary Beasley
Executive Chairman + co-founder
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Gregor Watson
Co-Founder & Chairman
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Recent News

FinSMEs
Roofstock Raises $20M in Series B Funding
2025-12-26
vcnewsdaily.com
Venture Capital News: Roofstock Raises $20M Series B
2025-12-26
vcnewsdaily
VC-funded Company:
2025-12-01
Company data provided by crunchbase