Milacron · 1 day ago
Director, Aftermarket Operations
Batavia, OH
Full-time
Onsite
Director/Executive
10+ years expMilacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the plastic technology and processing industry. The Director of Aftermarket Operations will be responsible for driving revenue growth through leadership in parts sales, rebuild and retrofit, and field service management while overseeing the aftermarket operations team.
IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design
Responsibilities
Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin
Lead and execute aftermarket sales strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing
Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability
Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience
Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management
Lead, develop, and train high-performing teams; structure effective training programs and ensure strong productivity and resource allocation
Quarterback business-critical and cross-functional projects that improve sales effectiveness, operational efficiency, and revenue generation
Act as the customer advocate by deeply understanding customer needs across the value chain; own NPS and drive continuous improvement in satisfaction and demand
Oversee aftermarket operations including parts forecasting, inventory, warehousing, market intelligence, and working capital optimization
Communicate clearly and consistently with executive leadership on performance, risks, gaps, and strategic needs for the aftermarket business
Qualification
Required
Bachelor's degree in sales, marketing, business or engineering
Professional experience of 10+ years in a progressively responsible sales management position
Demonstrated track record of leading the growth of an aftermarket business
Solid leadership and matrix team management skills are required
Experience upgrading teams, processes and systems, and as well as effective problem-solving skills are key
Experience with negotiations, scheduling, and project management
Proven use of digital strategies to drive expansion of the business
Preferred
Master's degree preferred
Experience developing and marketing new Aftermarket solutions is desirable
Knowledge of technical/industrial equipment, plastics and/or plastics machines is a plus
Benefits
Relocation assistance may be provided for those that reside outside of the Greater Cincinnati area.
Company
Milacron
Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-07-12Acquired
2005-05-01Private Equity
Leadership Team
Bruce Chalmers
Member Board of Directors
Recent News
2024-02-19
Company data provided by crunchbase