City of New Haven · 10 hours ago
Program Manager, Livable City Initiative
New Haven, CT
Full-time
Onsite
Mid, Senior Level
2+ years expThe City of New Haven is seeking a Program Manager for the Livable City Initiative. This role involves managing municipal housing programs, coordinating inspection schedules, and ensuring compliance with various regulations, while also supervising administrative staff and interacting with the public.
GovernmentHealth CarePublic SafetySocial Assistance
No H1B
Responsibilities
Implements and administers housing inspection and residential licensing programs, ensuring compliance with federal, state, and local requirements
Reviews and processes residential license applications, exemption requests, registration fees, and code violation fines; maintains accurate financial records and prepares deposits
Coordinates annual inspections for Federal Housing Quality Standards and enforces related municipal ordinances
Determines owner-occupancy status of two- and three-family properties and grants exemptions in accordance with municipal ordinance
Monitors case compliance with federal, state, and local regulations; and ensures timely follow-up on abatement reinspections, code violations, and related enforcement actions
Assists in new program design and implementation as required
Oversees timely processing of program matters and ensures stakeholders receive appropriate communication and status updates
Prepares monthly inspection, billing, and program activity reports for departmental leadership and other stakeholders
Coordinates and tracks inspection schedules, verifies inspection lists, and monitors outcomes to identify trends and recurring issues
Manages administrative processes including issuance of notices and citations, ensuring inspections and reinspections occur within required timelines
Processes returned mail, updates tenant and property records, and notifies relevant staff to maintain accurate case information
Assists inspectors with technical or inspection-related issues and occasionally attends inspections to ensure quality and consistency
Supervises and trains administrative staff; assigns tasks, monitors work quality, and provides guidance, coaching, and performance support
Guides staff on communication protocols and conflict-resolution strategies, particularly for landlord-tenant disputes and challenging interactions
Responds to inquiries from property owners, tenants, Housing Authority staff, elected officials, and the Mayor’s Office regarding inspections, compliance, and program requirements
Addresses complex matters—including landlord-tenant disputes and system-related concerns—and collaborates with internal and external partners to resolve technical, operational, or programmatic issues
Performs related tasks as assigned by Deputy Director or Executive Director, including but not limited to, drafting correspondence, preparing for audits or monitoring visits, and assisting with policy development
Qualification
Required
Bachelor's degree from an accredited four year college in, Public Administration, Urban Studies, Public Policy, Business Administration, Management or a field with directly relevant coursework; and two to five years of progressively responsible work experience in program administration, case management, property management, municipal housing programs, or another field with demonstrated relevance
In lieu of a degree, a minimum of an additional three years of work experience in program administration, case management, property management, municipal housing programs, customer service related to housing needs, or other discipline applicable to the work of this role may be substituted
Knowledge of property management principles, landlord-tenant relationships, and housing program operations
Knowledge of housing quality standards, municipal building and housing codes, and code-enforcement processes, or the ability to learn them quickly
Understanding of case management practices, workflow coordination, and compliance-tracking systems
Ability to learn and use specialized case management platforms (e.g., BobAI, Yardi, Veoci) and adapt to new technologies
Knowledge of federal housing assistance regulations, including HUD Housing Quality Standards, and municipal residential licensing requirements, or the ability to acquire such knowledge through training
Strong written and verbal communication skills, including the ability to draft clear correspondence, explain complex regulations, and communicate effectively with diverse audiences
Ability to de-escalate conflict, navigate landlord-tenant disputes, and respond to challenging interactions with professionalism and sound judgment
Exceptional attention to detail in record-keeping, compliance tracking, financial processing, and report preparation
Ability to manage multiple deadlines, coordinate complex inspection schedules, and prioritize competing demands
Strong customer-service orientation with a patient, professional approach to high-volume public interaction
Ability to provide supervision, training, and guidance to administrative staff, including task delegation and performance oversight
Ability to work independently, exercise sound judgment, and make decisions within established guidelines
Proficiency in using applications such as Word and Excel for creating documents, reports, correspondence, spreadsheets, and presentations
Proficiency in using email clients (e.g., Outlook, Gmail) and calendar applications for scheduling and managing correspondence
Ability to maintain confidentiality and handle sensitive information with discretion
Ability to research, collect, and analyze data and prepare written reports for internal and external stakeholders
Demonstrated ability to work effectively and sensitively in a diverse community, recognizing and respecting cultural differences, and fostering an inclusive environment
Must have and maintain a valid Connecticut driver's license
Must be a current City of New Haven employee
Benefits
Special Funded employees shall not be covered by the City pension but shall continue to be covered by Social Security.
Company
City of New Haven
City of New Haven is a government organization that provides city and business services such as health, human, building, and development.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Renee Dobos
Chief Operating Officer
Donna Marie Piccirilli, MBA MSI
VP Information Technology/CIO
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