Star Bank - Minnesota · 4 hours ago
Customer Service Representative / Teller
Maple Lake, MN
Full-time
Onsite
New Grad, Entry Level
$17/hr - $22/hrStar Bank is a family-owned community bank serving Minnesota communities, and they are seeking a Customer Service Representative to conduct teller transactions and provide exemplary customer service. The role involves greeting customers, performing clerical tasks, and building relationships by cross-selling bank products.
BankingFinancial ServicesRetirement
Responsibilities
Conduct basic customer service transactions and answer questions about Star Bank accounts
Greet customers and guests in a professional, friendly, and hospitable manner
Perform clerical tasks including word processing, filing, answering telephones and operating office equipment
Build customer relationships with the bank by cross-selling bank products
Maintain daily drawer limits and balance daily
Navigate through various financial/banking software to accurately process transactions
Assist customers with digital banking questions and unlock or reset online accounts
Provide timely and accurate information to customers about their finances or pending transactions
Process and balance coin through the coin machine; bag coins for shipment
Process customer orders/changes according to established department policies and procedures
Provide timely feedback to leadership regarding service failures or customer concerns
Strive to meet and exceed customer's service expectations in every interaction
Provide administrative support, project assistance, and research
Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests
Attend and participate in ongoing trainings to stay up to date with banking trends
May be required to assist in surrounding regional offices of Star Bank during staffing shortages
Punctual and regular attendance is an essential requirement of this position. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided
Other duties as assigned
Qualification
Required
High School Diploma or GED
Experience in a financial institution with a broad knowledge of retail operations is preferred, but not required
Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet
Ability to operate a 10-key calculator, and other office equipment
Perform duties in compliance with policy, procedure, and process
Self-motivation, and attention to details
Ability to communicate (verbally and in writing)
Ability to maintain discretion and confidentiality
High level of accuracy and timeliness
Ability to deliver a high level of responsiveness to internal customers with strong customer orientation
Ability to multi-task and organize priorities
Attention to detail
A basic understanding of financial terms is required
Strong aptitude for problem solving
Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations
Must be able to navigate through banks website and mobile app
Ability to present and sell bank products
Ability to read and interpret documentation such as operating and procedure manuals
Ability to work with minimal supervision
Customer service orientation essential
Punctual and regular attendance is an essential requirement of this position
Benefits
Health, dental, and vision insurance
Company paid life, AD&D, LTD, and travel accident insurance
Employee assistance program (EAP)
Competitive 401(k) retirement savings plan
Eleven paid holidays annually
Paid time off (PTO)
Birthday off
Volunteer time off
Company
Star Bank - Minnesota
Star Bank is a family-owned independent community bank with roots from 1904 and family-ownerships/family-management since 1990.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Harry Wahlquist
Chairman/President/CEO
Andy Guse, CPA (inactive)
Senior Vice President & Chief Credit Officer
Recent News
2024-10-27
Company data provided by crunchbase