Capgemini · 8 hours ago
Salesforce Engagement Manager
New York, United States
Full-time
Onsite
Mid, Senior Level
$116K/yr - $251K/yr
3+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking an experienced Salesforce Engagement Manager to lead complex Salesforce implementations, focusing on contact center solutions while managing projects using Agile methodology.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Manage Salesforce projects from initiation through deployment using an Agile delivery approach
Create, manage, and revise detailed project plans to meet evolving needs
Oversee project scope, schedule, budget, quality, risks, and resources
Drive day to day project execution and ensure timely delivery of milestones
Conduct engagement reviews and adhere to quality assurance standards
Identify project resources and assign tasks effectively
Review team deliverables prior to client submission
Maintain clear communication with stakeholders, leadership, and clients
Guide clients on solution design, trade offs, risks, and impacts
Effectively apply formal delivery methodologies and enforce project standards
Maintain complete and up-to-date project documentation
Proactively identify, assess, and manage project risks
Learn new Salesforce products quickly in a high paced environment
Support pre sales activities including presentations and solution demos
Qualification
Required
Hands-on Salesforce Contact Center experience required, including but not limited to: Omni Channel, Service Cloud Voice, Chat, Email-to-Case
2–15+ years managing IT projects involving the Software Development Life Cycle (SDLC)
Minimum 3 years of Salesforce Project Management experience
Strong working knowledge of Agile methodologies
Participation in 5+ full Salesforce lifecycle implementations
Successful management and delivery of 2–10 Salesforce implementation projects
Must be local to the New York City area
Preferred
Salesforce Certifications (Admin, Consultant, or Architect track preferred)
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
Company data provided by crunchbase