Zachary Piper Solutions · 17 hours ago
Help Desk Specialist
New Orleans, LA
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expZachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides end-user technical support across a large enterprise environment, offering an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
Collaborate with employees and leadership to diagnose and resolve IT problems
Support daily operations of the Enterprise Service Desk
Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Qualification
Required
Active Secret Clearance
At least 1 year of IT support experience
IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
Hands‑on experience with troubleshooting, ticketing tools, and general IT support
Benefits
Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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