Kelly · 13 hours ago
Customer Support & Relationship Specialist
Woodridge, IL
Full-time
Onsite
Mid Level
$22/hr - $24/hr
3+ years expKelly Services is seeking an experienced Customer Support & Relationship Specialist responsible for managing customer relationships and satisfaction within their assigned territory. The role involves providing support to customers, processing orders, and resolving issues related to freight and product shortages.
OutsourcingProfessional Services
Responsibilities
Manage Outlook e-mail with organization
Respond to customer inquiries via email in a timely manner
Answer, screen and forward any incoming phone calls while providing basic information when needed
Resolve customer issues regarding freight damage, product shortages/errors, or other issues in a timely manner
Work with local manufacturers reps, keeping them informed of correspondence/issues with their dealers
Process replacement orders
Collect tax exempt certificates for orders shipping to Illinois, Michigan, California, and Washington
Expedite orders as needed
Build account information by adding contacts in customer account maintenance
Request credit references from customers for new accounts
Follow written processes and assist work group in developing others
Prepare pricing and freight quotes based on customer inquiries/projects
Enter and follow up on opportunities
Build working knowledge of the product line
Process incoming orders including verifying account status, product, pricing, and finishes before entering system
Follow-up on PO outstanding questions
Process Return Authorizations and follow up
Tracking and tracing customer orders
Provide copies of order acknowledgments and customer invoices as needed
Process billing only entries as required
Qualification
Required
3+ years of experience in manufacturing customer service
Experience with giving quotes, especially freight quotes
Tracking and tracing
Critical thinking skills
Excellent math skills
Billing experience
Possess ability to work productively in a fast-paced manufacturing environment
Communicate in a professional manner to inside and outside customers, vendors, and employees
Good organizational and communication skills
Must be a team player and be willing to assist other members of CS work group as needed
Ability to multitask, organize, prioritize, and work on various projects simultaneously
Ability to be resourceful, problem solve and proactive in dealing with issues that may arise
Proficient with Computer
Basic knowledge of Microsoft Office
Must be able to type accurately at least 45-60 wpm
Good math skills
High school diploma or GED
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase