Redstone Federal Credit Union · 11 hours ago
Specialty Collection Representative
Huntsville, AL
Full-time
Onsite
Mid Level
3+ years expRedstone Federal Credit Union is seeking a Specialty Collection Representative to interact with members and address their financial needs. The role involves performing various collections activities, mentoring other employees, and managing complex collection actions such as bankruptcy and foreclosure.
BankingFinancial Services
Responsibilities
Assess member’s needs and concerns; provides consultative services to members regarding appropriate Credit Union products and services
Utilizes advanced knowledge of workout and loss mitigation options to provide resolutions to members with financial hardships; follow through to ensure member satisfaction
Serves as a primary resource for other employees by mentoring, providing ongoing training and guidance and ensuring all changes in policies and procedures are communicated and understood
Complete projects and reports as requested. Perform specialized data entry to prepare a variety of standard materials, documents and reports; updates records and databases; completes and processes standard forms related to areas of responsibility
Responsible for performing collections on delinquent accounts through multiple communication channels with multiple parties, including but not limited to; members, attorneys, vendors and other departments; managing specialized collection actions, including but not limited to; repossessions, foreclosures, bankruptcy, loss mitigation and workouts on all relevant accounts
Updates, flags, close delinquent accounts and process payments; prepare and maintain a variety of reporting by processing the appropriate workflows
Interacts with other departments, attorneys and third party vendors to complete tasks, research and resolve issues. Responsible for preparing and reviewing internal and external documents pertaining to collection activities; including but not limited to, bankruptcy, foreclosure, repossessions and litigation
Assist members with short sales, Deeds in Lieu and settlement offers; review and submit recommendation to management
Qualification
Required
3 Years - Collections experience in a Financial Institution
1 Year - Experience in loss mitigation, workouts, bankruptcy, repossession or foreclosures
Preferred
4 Year / Bachelors Degree - Business or relevant discipline
Knowledge Of Fannie Mae Servicing
Basic lending experience
Company
Redstone Federal Credit Union
Redstone Federal Credit Union provides financial services to people with a common bond
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Wayne Sisco
Sr. Executive Vice President / Chief Financial Officer
Ericka Gorman, MBA,PMP,CBAP
Senior Vice President/ CLO
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