TrendAI · 4 hours ago
Enterprise Account Manager
United States
Full-time
Remote
Mid, Senior Level
$200K/yr - $350K/yr
3+ years expTrend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. The Enterprise Account Manager is responsible for strengthening long-term relationships with existing customers, ensuring they achieve meaningful security outcomes and expand their platform adoption.
Cloud SecurityCyber SecuritySecurityVirtualization
No H1B
Responsibilities
Serve as the primary business contact for customers in your assigned portfolio
Build strong relationships with key decision-makers, influencers, and stakeholders
Lead regular strategic and executive conversations that connect platform capabilities to customer goals
Develop multi-year relationships and outcome plans that strengthen customer value and trust
Identify opportunities for customers to adopt additional platform capabilities that align to their needs and enhance outcomes
Partner with Platform Success Specialists to understand adoption trends and outcome gaps that represent potential expansion areas
Support renewal readiness by ensuring clear value realization is demonstrated throughout the customer lifecycle
Guide customers through modernization and platform consolidation conversations based on their changing requirements
Build and maintain account plans that map goals, stakeholders, competitive risks, and future opportunity areas
Track customer health indicators, value realization milestones, and outcome maturity progression
Maintain accurate renewal and expansion forecasts rooted in adoption, usage patterns, and customer business priorities
Partner with Platform Success Specialists on adoption, lifecycle planning, and outcome acceleration
Work with Solutions Engineers to explore new value pathways and help customers evaluate additional use cases
Collaborate with Solutions Architects for strategic, complex, or cross-domain opportunities
Engage with Product, Services, and Threat Research teams to bring the full value of the platform to customers
Act as the customer’s advocate internally, ensuring that customer outcomes inform our roadmap and cross-functional priorities
Facilitate business reviews, roadmap discussions, and strategic planning sessions
Document customer goals, risks, and success criteria throughout the lifecycle
Ensure customers feel supported, informed, and confident in their platform investment
Qualification
Required
Three to six years' experience in Account Management, Customer Success, Solution Consulting, or a similar customer-facing role
Proven ability to grow existing customer relationships through value and outcome alignment
Experience working with enterprise or strategic customer environments
Understanding of cybersecurity, cloud, or AI-driven security solutions
Strong communication, negotiation, and strategic thinking skills
Familiarity with SaaS recurring revenue models and customer lifecycle processes
Benefits
Comprehensive health benefits and paid time off package
Pre-partum, maternity, parental, medical leave and adoption assistance
Mental Health Wellness Program & Annual Wellness Incentive
401(k) with company match
Pet Insurance
Collaborative and innovative culture
Company
TrendAI
TrendAI™, a business unit of Trend Micro™ and a global AI security leader, makes the world safer for digital information exchange across enterprises, governments, and organizations.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-08-17IPO
Leadership Team
Eva Chen
Co-Founder & CEO
Kevin Simzer
Chief Operating Officer
Recent News
2026-01-13
2025-11-24
2025-11-24
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