Petco · 14 hours ago
Vetco Operations Leader
0203 - Corvallis, OR
Full-time
Onsite
Entry, Mid Level
1+ years expPetco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. The Vetco Operations Leader is responsible for providing daily leadership to their team and hub, ensuring efficient operations, high-quality patient care, and exceptional customer service while driving revenue and managing costs.
Animal FeedNutritionPet
Responsibilities
Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections
Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner
Ensure all expenses are maintained within budgeted levels
Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same
Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment
Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns
Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP)
Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business
Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy
Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment
Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience
Maintain OSHA standards, uphold and enforce all policies of Petco
Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations
Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support
Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation
Participate and present material on clinics to store leadership partners
Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics
Patient care always comes first
Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible
Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco
Collaborate with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment!
Perform additional duties and special projects as assigned
Qualification
Required
1+ years in a leadership role, including direct customer service experience
Must have excellent written and verbal communication skills
Ability to make decisions, delegate tasks and responsibilities and drive results with hub partners
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
Must have telephone etiquette and basic computer skills
Must be a team player willing to continue learning, offer creative ideas and accept continual change
Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment
Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback
Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions
Must possess and maintain a current, valid Driver's License and have the ability to operate a motor vehicle (car)
Basic computer skills i.e., Microsoft Office suite
Preferred
Previous experience working in the veterinary field is beneficial (not required)
Company
Petco
Where the Pets Go. Celebrating 60 years of helping pets live their best life!
10001+ employees
H1B Sponsorship
Petco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (19)
2023 (31)
2022 (27)
2021 (20)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Ron Coughlin
Chief Executive Officer
Larry Rutkowski
Executive Vice President / Chief Financial Officer
Recent News
2025-08-30
2024-05-08
2024-04-12
Company data provided by crunchbase