Mphasis · 20 hours ago
Account Delivery Manager
Texas
Full-time
Onsite
Director/Executive
15+ years expMphasis is a leading IT solutions provider, offering a range of services globally. They are seeking an Account Delivery Manager responsible for managing an end-to-end infrastructure outsourcing contract, focusing on client engagement, governance, and financial metrics.
Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management
Responsibilities
Account governance and representation of Mphasis in client forums and reviews
Providing thought leadership and contributing to Customer success - position Mphasis as a trusted partner to the client's business
People management, team performance governance and delivery governance for large teams
Management of globally IS technical delivery teams across multiple programs/ projects covering various client initiatives and spanning multiple infrastructure towers, meeting client expectations and contractual commitments consistently
Technical engagement with client to generate proactive innovations and transformation initiatives resulting in a positive client experience, client risk management as well as revenue opportunities for Mphasis
Management of overall P&L for the account and driving cost optimization initiatives. Working closely with the Sales Leader to Grow the Account Globally
Qualification
Required
12 - 18 Years of experience in IT Infrastructure outsourcing engagement
Proven track record of success driving excellent client relationships, strategic client partnership, delivery/account management and deployment of large scale and high quality, contemporary, infrastructure technology solutions
Successful track record delivering on CSAT and financial metrics
Technical background in infrastructure services and experience managing IS account delivery based on ITIL processes
Experience in deployment of new services under Infrastructure services
Handled services or worked in India Service providers outsourcing contracts
Clear understanding of automation led infrastructure delivery
Deployment of Quality Management System to measure the CSAT, client end user experience and Success of contracted deliverables
Proven experience in building and managing client relationships at CIO, department head and business stakeholder levels
Strong business acumen and partnership skills
Managing 3rd party vendors
Proven ability in Account management and Governance, including contract management of large, total outsourcing contracts with Managed services
Led global, UK/Europe/US based accounts of GBP 15M TCV and more
Ability to manage globally distributed technical delivery teams across multiple programs/projects covering various customer geographies
Covering full spectrum of infrastructure services - End user, service desk, data center, networks, information security, cloud services and cross functional scope
Engineering or similar advanced educational degree
Minimum experience of 15+ years
Benefits
The perfect opportunity of building technical excellence
Understand business performance and nuances
Be abreast with the latest happenings in technology world
Enjoy a satisfying work life balance
Open and transparent culture along with freedom to experimentation and innovation
Company
Mphasis
Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.
10001+ employees
H1B Sponsorship
Mphasis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1685)
2024 (1453)
2023 (1350)
2022 (1639)
2021 (1415)
2020 (1251)
Funding
Current Stage
Public CompanyTotal Funding
$68.92MKey Investors
Blackstone Group
2020-04-02Post Ipo Equity· $68.92M
2016-04-05Acquired
2004-06-04IPO
Leadership Team
Nitin Rakesh
Chief Executive Officer and Managing Director
Aravind Viswanathan
Chief Financial Officer
Recent News
2026-01-24
Business Standard India
2026-01-23
2026-01-23
Company data provided by crunchbase