GBC Food Services · 15 hours ago
IT Assistant (BOHA! MAchine) (Chin/Burmese speakers preferred due to the nature of the business)
Richardson, TX
Full-time
Onsite
Entry Level
2+ years expGBC Food Services is seeking an IT Assistant specializing in QC oversight and BOHA! Machine Support. The role involves providing technical support, training, and troubleshooting assistance for the BOHA labeling system, ensuring compliance with labeling standards and maintaining efficient operational workflows.
Food & Beverages
Responsibilities
Provide technical support and troubleshooting assistance for BOHA! label machines to internal departments and external stakeholders
Train staff on the proper use of BOHA! label machines and related software
Develop and maintain standard operating procedures (SOPs) for labeling processes
Coordinate with the IT and Operations teams to ensure the integration and functionality of the BOHA! labeling system
Monitor labeling accuracy and compliance with regulatory standards
Document and resolve any issues related to labeling non-conformances
Assist in the configuration and setup of BOHA! label machines for new locations or departments
Serve as the primary liaison between the company and BOHA! technical support for escalated issues
Participate in quality control activities, including inspections and audits, to ensure labeling meets company standards
Creating, validating and preparation of required backup labels for kiosk
Qualification
Required
Proficiency in using and troubleshooting BOHA! label machines and related software
Strong understanding of labeling regulations and best practices
Experience in training and providing technical support
Proficient in Microsoft Office Suite and able to learn new software quickly
Ability to analyze data and generate reports related to labeling and quality control
Strong technical aptitude and problem-solving skills
Excellent communication and interpersonal skills to train and support diverse users
Ability to manage multiple tasks and prioritize effectively
Detail-oriented with a focus on accuracy and compliance
Familiarity with quality management systems and tools
Associate's or Bachelor's degree in Quality Management, Information Technology, or related field preferred
Minimum of 2 years of experience in a technical support role, preferably with labeling systems or quality control equipment in the food industry or a related field
Ability to stand, walk, and move around frequently
Ability to lift and carry up to 25 pounds
Manual dexterity to operate labeling equipment and perform detailed technical tasks
Travel as required to national franchise locations and other openings to provide support
Preferred
Chin/Burmese speakers preferred due to the nature of the business
Company
GBC Food Services
At GBC Food Services, we don’t just serve meals; we craft experiences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Scott
Chief Officer, Strategy & Compliance
Company data provided by crunchbase